GERARD K. BLANCHARD SR.
Vance
Summary
Seeking a career position in Customer Service where my experience, accomplishments and proficiency will provide the opportunity for growth.
Currently working as a Dual Licensed Optician for Walmart Vision Center. Managed an Optical Center with over $650,000 in annual sales. Eleven years of prior military experience in management and training. Managed production center with an average monthly production load of 2000. Maintained and operated optical equipment and instructed students in theoretical and practical application of opticianry and quality control of program. Certified by The American Board of Opticianry, The National Contact Lens Examiners and licensed by the State of South Carolina.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Dual Licensed Optician
Walmart Vision Center
01.2018 - Current
- Company Overview: Walmart Stores Inc.
- Measures clients' bridge and eye size, temple length, pupillary distance, and optical centers of eyes, using measuring devices; verify that finished lenses are ground to specifications; assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions; maintain records of customer prescriptions, work orders, and payments; submit patient insurance information, recommend specific lenses, lens coatings, and frames to suit client needs; sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general; heat, shape, or bend plastic or metal frames in order to adjust eyeglasses to fit clients, using pliers and hands; instruct clients in how to wear and care for eyeglasses; determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses; repair damaged frames; obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist; arrange and maintain displays of optical merchandise.
- Walmart Stores Inc.
Sam's Club Optical Center
01.2010 - 01.2018
- Company Overview: Sam's Club Inc.
- Measures clients' bridge and eye size, temple length, pupillary distance, and optical centers of eyes, using measuring devices; verify that finished lenses are ground to specifications; assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions; maintain records of customer prescriptions, work orders, and payments; submit patient insurance information, recommend specific lenses, lens coatings, and frames to suit client needs; sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general; heat, shape, or bend plastic or metal frames in order to adjust eyeglasses to fit clients, using pliers and hands; instruct clients in how to wear and care for eyeglasses; determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses; repair damaged frames; obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist; arrange and maintain displays of optical merchandise.
- Sam's Club Inc.
Lowe’s Home Improvement
01.2013 - 01.2015
- Company Overview: Lowe’s Inc.
- Efficiently and accurately pulled and/or checked orders to company standards.
- Accurately pull products from store shelves based on item number, size, color, and quantity requirements. Packed and staged completed purchase orders for delivery to include lumber orders.
- Achieved performance expectations by completing effective and efficient audits.
- Trained and performed tasks in cross-functional areas, such as picking, pulling, labeling, shipping, and/or helping with deliveries, as assigned by management.
- Experience operating power equipment such as forklift and reach truck.
- Lowe’s Inc.
Vision Center Manager
Wal-Mart Stores Inc.
01.2000 - 01.2010
- Supervised and trained 5 associates. Through retention and training, the optical center changed to one that’s profitable and reputable with annual sales of over $600,000 and growing.
- Reduced the high shrink history of the operation to that well below the company standard -1.50% to 0.21%.
- Controlled all expenses at every level and exceeded the company standard for profit by 6.2%.
- Maintained 100% accountability and serviceability of all equipment valued at more than $45,000.
Optical Laboratory Specialist Course Instructor
U. S. Army
01.1997 - 01.2000
- Company Overview: Yorktown Naval Weapons Station, VA
- Instructed 120 students per year in the theoretical and practical application of ophthalmic optics, supply techniques and administration procedures to fabricate and dispense prescription eyewear.
- Maintained 100% serviceability and accountability of all equipment valued at more than $420,000.
- Counseled students on academic, personal, and professional performance.
- Designed and revised course curriculum.
- Yorktown Naval Weapons Station, VA
Optical Laboratory Production Line Supervisor
U. S. Army
01.1995 - 01.1997
- Company Overview: Fort Benning, GA
- Supervised and counseled 9 production personnel.
- Maintained a quality control program that resulted in no returns.
- Motivated production personnel to fabricate over 12,000 pairs of prescription eyewear in support of the Bosnian Contingency mission.
- Constructed daily, weekly, quarterly, and yearly production reports.
- Maintained 100% accountability and serviceability of all equipment valued at more than $100,000.
- Fort Benning, GA
Optical Laboratory Production Line Supervisor
U. S. Army
01.1994 - 01.1995
- Company Overview: South Korea
- Supervised 2 production personnel.
- Maintained a no count backlog while fabricating all prescription eyewear.
- Constructed weekly and quarterly production reports.
- Conducted operator maintenance on optical equipment valued at more than $100,000.
- Assisted in the fabrication of all prescription eyewear.
- South Korea
Optical Laboratory Production Line Supervisor
U. S. Army
01.1990 - 01.1993
- Company Overview: Fort Leonard Wood, MO
- Supervised 5 production personnel.
- Conducted on-the-job training for all new opticians.
- Established quality control measures that brought the rejection rate well below the allowable 3% thereby reducing time and lost production time.
- Constructed monthly, quarterly, and yearly production reports.
- Fort Leonard Wood, MO
- Recognized by the Department of the Army for exemplary behavior, efficiency, and fidelity in active federal service.
- Received numerous commendation and achievement awards for exceptional meritorious service and performance of duties.
- Selected Soldier of the Year from 400 person organization.
Education
Certificate of Training -
Instructor Training Course, U. S. Army Transportation Center
Fort Eustis, VA01.1998
Diploma -
Basic Leadership Development Course, U. S. Army
Fort Sam Houston, TX01.1995
Associates of Arts - General Studies
Columbia College
Columbia, MO01.1992
Diploma -
Optical Laboratory Specialist Course, U. S. Army
Fitzsimmons Army Medical Center, CO01.1990
Skills
- Attention to detail
- Effective communication
- Time management
- Customer service
- Order processing
- Multitasking
- Analytical skills
- Professionalism
- Self motivation
- Reliability
- Problem solving
Timeline
Dual Licensed Optician
Walmart Vision Center
01.2018 - Current
Lowe’s Home Improvement
01.2013 - 01.2015
Sam's Club Optical Center
01.2010 - 01.2018
Vision Center Manager
Wal-Mart Stores Inc.
01.2000 - 01.2010
Optical Laboratory Specialist Course Instructor
U. S. Army
01.1997 - 01.2000
Optical Laboratory Production Line Supervisor
U. S. Army
01.1995 - 01.1997
Optical Laboratory Production Line Supervisor
U. S. Army
01.1994 - 01.1995
Optical Laboratory Production Line Supervisor
U. S. Army
01.1990 - 01.1993
Certificate of Training -
Instructor Training Course, U. S. Army Transportation Center
Diploma -
Basic Leadership Development Course, U. S. Army
Associates of Arts - General Studies
Columbia College
Diploma -
Optical Laboratory Specialist Course, U. S. Army
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