Gerard Boffen
Locksmith
Columbia,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Locksmith
Department Of Veterans Affairs
05.2019 - Current
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Increased overall efficiency by streamlining workflow processes and implementing time-saving techniques when servicing locks or cutting keys.
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
- Reduced errors in work order processing through meticulous attention to detail and regular quality checks.
- Maintained detailed records of work orders, enabling accurate tracking and analysis for continuous improvement efforts.
- Completed PMs, assigned work orders, generated reports and assisted customers in creating work orders and gaining permissions in Maximo.
- Managed assigned assets for Lockshop in Maximo.
- Managed multiple priorities effectively, balancing competing demands to meet deadlines without compromising quality.
- Enhanced customer satisfaction by responding promptly to inquiries, providing accurate information, and resolving issues efficiently.
- Collaborated with fellow locksmiths on large-scale projects, ensuring comprehensive security solutions for clients.
- Ensured timely completion of projects by effectively managing schedules and resources.
- Managed high volume of daily work orders, ensuring accuracy and timeliness throughout process.
Lead Technician
Southeast Construction And Maintenance
10.2017 - 05.2019
- Reduced equipment downtime by implementing preventive maintenance programs and managing repair schedules proactively. Recorded all assets and improvements in MaintainX.
- Documented all costs as related to materials and work hours for repairs and PMs for customers in Salesforce, MaintainX and other customer work order management software.
- Pulled reports on work order costs and time and used these reports to demonstrate potential cost and downtime-saving measures for customers.
- Mentored junior technicians, fostering collaborative work environment that encouraged skill development and knowledge sharing.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members. Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Prioritized, assigned and routed work orders for customers throughout 6 states.
- Recognized as top performer among peers due to outstanding productivity levels and commitment to excellence
Facility Maintenance & Production Manager
KanPak LLC.
03.2012 - 10.2017
- Oversaw contractor relationships during site improvements or expansions by managing bid processes, contract negotiations and ensuring the successful completion of projects.
- Developed comprehensive budgets for facility maintenance projects, ensuring financial accountability and effective resource allocation.
- Optimized energy consumption, implementing energy-saving measures such as retrofitting lighting systems and upgrading HVAC units.
- Conducted regular building assessments to identify areas for improvement or necessary repairs, prioritizing projects based on urgency or impact on operations.
- Responded effectively to emergency situations involving facilities or infrastructure issues by coordinating appropriate resources quickly and efficiently.
- Reduced repair costs with regular equipment inspections and preventative maintenance initiatives.
- Tracked all preventative maintenance and emergency repairs in internally-developed SQL server-based system.
- Tracked all production schedules, customer shipments and on-hand product inventories in internally-developed SQL server-based system.
- Coordinated with contracted software developers to improve efficiency and functionality of our internally-developed tracking system.
- Prepared comprehensive reports on completed work orders, PMs and production output for management review, highlighting key achievements, challenges faced, and areas for improvement.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Education
Bachelor of Arts - Communications
Thomas Edison State University
Trenton, NJ 04.2010 - 05.2014
Skills
Asset management
undefinedTimeline
Locksmith
Department Of Veterans Affairs
05.2019 - Current
Lead Technician
Southeast Construction And Maintenance
10.2017 - 05.2019
Facility Maintenance & Production Manager
KanPak LLC.
03.2012 - 10.2017
Bachelor of Arts - Communications
Thomas Edison State University
04.2010 - 05.2014
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