Gerard Casallo

IT Operations – Assess and Manage the following areas of IT operations and to ensure
staff is supporting SSSCU users with excellent service:
• Oversees and directs the daily operations of the IT department as it pertains to
ticketing, help desk, hardware, and daily issue resolution.
• Identifies and helps VP of IT design organization’s strategic and long-term
goals.
• Oversees administration of Service Level Agreement as it pertains to IT
operations.
• Work closely with other IT staff in an efficient and effective manner to reach
department goals.
• Work with core system vendor, core system, and internal staff to resolve new
and outstanding issues.
• Direct testing of all new releases of core financial systems and make users
aware of new features.
• Ensure staff is responding promptly to service requests such as; hardware
troubleshooting, repair, and configuration changes
• Maintain competency in current technology and its applications for the benefit
of end users.
• Maintain relationships with key IT vendors/business partners.
• Provide direction to operations staff as to any special operational conventions
to ensure accuracy and timely daily processing.
• Lead large IT projects, including the design and deployment of new IT systems
and services
• Overseeing and determining timeframes for major IT projects including system
updates, upgrades, migrations, and outages
Monitor performance of information technology systems to determine cost and
productivity levels, and to make recommendations for improving the IT
infrastructure
• Ensure IT documentation is up to date and accurate for items such as; IT policy
and procedures, change log, inventory, topologies and/or diagrams
• 24 hours on call contact for unplanned events and scheduled maintenance

IT Security – Responsible for the design, development, implementation, and
maintenance of IT security systems for the credit union.
• Providing leadership, guidance, and training to information systems security
personnel
• Provide technical leadership and oversight to organizational technology and
security projects.
• Assess current technology architecture for vulnerabilities, weaknesses and for
possible upgrades or improvement
• Oversee information security audits, whether performed by organization or
third-party personnel
• 24 hours on call contact for security alerts/threats.
• Ensure audit trails, system logs and other monitoring data sources are reviewed
periodically and comply with policies and audit requirements.
• Perform vulnerability and penetration tests across all network segments
• Prevent and detect intrusion by administering security systems such as
firewalls and IDS
• Lead team in responding promptly to security incidents and provide thorough
post-event analysis.
• Analyze problems, recommend solutions, products, and technologies to meet
business objectives
• Stay knowledgeable on topics in cybersecurity by researching emerging trends,
technologies, threats, and vulnerabilities

System Management;
• Providing leadership, guidance, and training to system administrators
•Oversight of server infrastructure to maintain uptime and reliability of services
•Develop strategies for client/server implementations; architect the infrastructure
required to support those strategies.
• Lead, coordinate and participate in key process improvements as they relate to
the client/server environment.
• Act as project lead in the design and review of new server systems, applications,
and hardware; conduct capacity planning as needed.
• Ensure availability, reliability, and scalability of corporate servers to meet
business demands.
•Define and maintain server backup and recovery procedures.
•Oversee server upgrades, maintenance fixes, and vendor-supplied patches.
• Manage enterprise directory services and supporting server infrastructure.
• Monitor and test system performance and provide performance statistics and
reports.
• Establish and implement policies, procedures to ensure server security and
hardening.
•Recommend and execute modifications to server environment to improve
efficiency, reliability, and performance.
•Conduct research on server hardware, software, and protocols in support of
development efforts.

VMware Administration;
•Oversee and manage VMware environment such as balancing virtual machine
resources across hosts in the clusters, configure and manage virtual guests,
troubleshoot, and resolve ESXi issues.
• Providing direct technical support for the planning, design, and implementation
of releases, upgrades, or changes to server, storage, and virtualization systems
• Ensuring stable performance for the server, storage, and virtualization
environments through performance monitoring and tuning
•Recommend and execute modifications to server environment to improve
efficiency, reliability, and performance.
• Planning, designing, and developing appropriate standards and strategies for a
VMware infrastructure across an entire organization.
• Ability to analyze and resolve VMware related issues and problems in a timely
and accurate fashion
•Design and deploy VMware virtual guests and traditional Windows server
environments.
•Configure VMware and Windows environments to ensure their smooth and
reliable operation
•Collaborate with various levels of management and department leaders to
assess near- and long-term capacity needs.
•Create and maintain documentation as it relates to VMware configuration,
VMware mapping, processes/procedures, service records and standards.
•Develop, implement, and maintain, policies, procedures, and associated training
plans for VMware administration, usage, and disaster recovery.
•Conduct research on VMware and Microsoft related products, services,
protocols, and standards to remain abreast of developments in the industry.
•Develop planning for and oversee new and existing equipment, hardware, and
software upgrades.

Network Management;
• Providing leadership, guidance, and training to network administrators
•Oversight of network to ensure uptime and reliability of services
• Troubleshoot all LAN/WAN network issues and manage communications with ISP
business support while troubleshooting WAN issues
• Implement, maintain, and support current and future LAN/WAN network
technologies
• Proactive monitoring and network performance analysis to improve availability,
utilization and bandwidth usage
•Oversee all network documentation to include topologies, hardware configuration
setting, listings of subnets, VLANs, and circuit IDs
• Performs proactive maintenance to determine possible bottlenecks and security
issues.
•Develops test plans and procedures for installation and upgrades.
•Oversee all network setups for new facilities.

People Management – Assess, manage, and evaluate the staffing
requirements, positions, and salary administration for all Information Technology
staff. Be able to perform the following minimal duties, including:
• Develop operations schedule, assigns work to staff, and establishes staff
scheduling to cover key hours of operations.
• Perform regular review of staff work performances and meeting
required credit union performance evaluation deadlines.
• Deal promptly with people issues and concerns.
• Ensure staff is meeting deadlines for all required company training
• Conduct regular meeting with staff to keep them updated on
promotions, incentives, new products, and IT objectives
• Conduct regular one on ones with staff to ensure they are on track to
meeting their yearly goals.
• Ensure timesheets are completed and signed off on every week.
• Enforcement of all dress code and employee handbook policies.

Security Administration:
• Works with information technology leadership to develop strategies and plans to enforce
security requirements and address identified risks.
• Act as a technical Subject Matter Expert (SME) on information security system development
and best practices.
• Works with vendors concerning security and network access requirements. Serves as a
central point of contact to coordinate and implement network access and ensure network
security.
• Provides support for Enterprise VPN systems through access controls in firewall policies and
monitoring of firewall logs.
• Collaborates with other Information Technology staff to develop remediation plans addressing
identified vulnerabilities.
• Collaborates on critical IT projects to ensure that security issues are addressed throughout
the project life cycle.
• Deploys, tunes and runs vulnerability-scanning and penetration-testing tools
• Assists in the development of security controls and security policies, principles and standards.
• Researches, evaluates, tests and recommends the implementation of new or updated
information security technologies.
• Monitors daily or weekly reports and security logs for unusual events and trends.
• Maintains awareness of industry trends, security news, and best practices.
• Participates in security investigations and compliance reviews, as requested by internal or
external auditors.
• Administers all Network Security including but not limited to firewall management, Antivirus,
email and Web Filtering.
• Initiates, facilitates, and promotes activities to create information security awareness within
the organization
• Administers the internal control systems to ensure that appropriate access levels are
maintained
• Assists with the updating of the disaster recovery plan and may serve on a DR team

Active Directory Administration:
• Design and architect a global Active Directory Infrastructure, including, design and
implementation of Group Policy
• Plan and execute Active Directory Domain level upgrades.
• Plan and design Group Policy Objects as requested to ensure compliance of company
policies for servers and user end-point devices.
• Lead, operate and continuously improve the AD environment on a global scale
• Provide architecture guidance regarding changes and enhancements to Active Directory
• Manage and maintain standardized Organizational Units (OU) in Active Directory
• Manage and maintain Active Directory custom attributes and security groups
Manage Active Directory sites and subnets, including site replication
• Manage and maintain group policy, and scripts associated with group policy
• Research and resolve issues related to user accounts, group membership, and access
• Assist in management and support of internal and external DNS systems. Assist in
management and support of internal DHCP architecture and scoping.
• Create and update technical documentation of operating procedures as needed.
• Review domain level rights and privileges and perform changes to the same as appropriate.
• Strong understanding of architecting and configuring Microsoft Windows OS technology
including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.

Network Administration:
• Configure network switches/routers to support connectivity to all network devices
• Troubleshoot all LAN/WAN network issues and manage communications with ISP Business
support while troubleshooting WAN issues
• Check help desk tickets for entries on server and server resource issues; prioritize and
respond to help desk tickets as, appropriate.
• Implement, maintain, and support current and future LAN/WAN network technologies
• Proactive monitoring and network performance analysis to improve availability, utilization
and bandwidth usage
• Documents and configures SSSCU network (physical, logical, subnets, VLANs, circuit IDs,
changes configuration, etc)
• Performs proactive maintenance to determine possible bottlenecks and security issues.
• Develops test plans and procedures for installation and upgrades.
• Perform network setup for new facilities.
• Performs other related duties as assigned.

Server Management:
• Develop strategies for client/server implementations; architect the infrastructure required to
support those strategies.
• Lead, coordinate and participate in key process improvements as they relate to the
client/server environment.
• Act as project lead in the design and review of new server systems, applications, and
hardware; conduct capacity planning as needed.
• Ensure availability, reliability, and scalability of corporate servers to meet business
demands.
• Perform file system configuration and management; define and perform server backups and
recovery procedures.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Manage enterprise directory services and supporting server infrastructure.
• Monitor and test system performance and provide performance statistics and reports.
• Establish and implement policies, procedures to ensure server security.
Recommend and execute modifications to server environment to improve efficiency,
reliability, and performance.
• Conduct research on server hardware, software, and protocols in support of development
efforts.
• Produce and maintain detailed technical documentation
• Serve as cornerstone for escalating server issues; provide timely response to employee
escalations.

VMware Administration:
• Oversee and manage VMware environment such as balancing virtual machine resources
across hosts in the clusters, configure and manage virtual guests, troubleshoot, and resolve
ESXi issues.
• Providing direct technical support for the planning, design, and implementation of releases,
upgrades, or changes to server, storage, and virtualization systems
• Ensuring stable performance for the server, storage, and virtualization environments
through performance monitoring and tuning
• Recommend and execute modifications to server environment to improve efficiency,
reliability, and performance.
• Planning, designing, and developing appropriate standards and strategies for a VMware
infrastructure across an entire organization.
• Ability to analyze and resolve VMware related issues and problems in a timely and accurate
fashion
• Design and deploy VMware virtual guests and traditional Windows server environments.
• Configure VMware and Windows environments to ensure their smooth and reliable operation
• Collaborate with various levels of management and department leaders to assess near- and
long-term capacity needs.
• Create and maintain documentation as it relates to VMware configuration, VMware mapping,
processes/procedures, service records and standards.
• Develop, implement, and maintain, policies, procedures, and associated training plans for
VMware administration, usage, and disaster recovery.
• Conduct research on VMware and Microsoft related products, services, protocols, and
standards to remain abreast of developments in the industry.
• Develop planning for and oversee new and existing equipment, hardware, and software
upgrades.

Helpdesk:
• Manage self in helpdesk queue to help assists end users with network, hardware, and
software problems, either by telephone or on-site support when possible.
• Create tracking tickets for incoming requests and, as necessary, assign to appropriate area
for resolution. Monitor tickets for timely completion. Report to IT Management if a request
is not within standards
Works closely with other IT staff in an efficient and effective manner to reach department
goals.
• Works with users at all levels of the organization as required analyzing and defining system
requirements and business processes and recommends solutions necessary to solve
business problems.
• Coordinate the repair of defective equipment with our service provider maintaining inventory
of all items in service.
• Responds to service calls which may include travel to appropriate branch locations.
• Perform other duties, as assigned.

• Assists end users with network, hardware and software problems, either by
telephone support or on site support when possible.
• Operate and monitor computer equipment using monitoring software. Dispatches appropriate IT personnel as necessary. Reports status to IT Management weekly
and/or as needed.
• Performs routing tasks to maintain the core financial database and its peripherals.
• Installs, troubleshoots, and maintains products/equipment. Orders and replaces parts as needed.
• Assists Network department in troubleshooting WAN/LAN/Internet problems.
• Maintain competency in current technology and its application for the benefit of end users.

• Issued supplies, materials and networking equipment to integration technicians; complete all necessary documentation for stock items issued, and record consumption of inventory.
• Participated in occasional projects or activities that require an ability to learn
networking fundamentals and the basic concepts of an IT organization.
• Conducted quarterly cycle counts of inventory materials based upon computer monitored suggested re-order listing; assisted in conducting complete physical inventory count.
• Organized and maintained warehouse and inventory areas for efficient material storage and handling; maintained labeling system on each stock item; manually stocked inventory shelving with stock items received or returned.
• Operate equipment to properly handle materials being received, issued, stocked, and picked.

• Facilitated trouble-shooting procedures and repaired communications equipment.
• Maintained complete accountability during redeployment of tactical military
communications equipment.
• Managed receipt, storage and issue of cryptographic material.
• Executed monthly inventory of sensitive items with no discrepancies.
• Coordinated with personnel requesting usage of equipment.
• Prepared proper documentation and coordinated transfer of materials.
• Marked and labeled cargo; documented, verified, and inventoried cargo; prepared and submitted reports. • Maintained accurate records and managed office correspondence.

• Facilitated trouble-shooting procedures and repaired communications equipment.
• Logged and filed classified documents.
• Ensured safety of classified data.
• Responsible for over $1 million of tactical military communications equipment.
• Executed monthly inventory of sensitive items with no discrepancies.
• Managed receipt, storage and issue of cryptographic material.

• Facilitated trouble-shooting procedures and repaired communications equipment.
• Ensured safety of classified data.
• Created accounts for users to access Unclassified Network.
• Managed receipt, storage and issue of cryptographic material.