GERARD DIVERS
Inventory Management - Customer Site Supervisor
Bridgewater,Ma
Summary
Experienced Site Supervisor proficient in managing laboperations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Site Supervisor
Thermo Fisher Scientific
Boston, Ma
10.2016 - Current
- Manage a team of 5+ individuals supporting multiple services including chemical management, lab support, and chemical procurement management
- Provide reporting of metrics and data analytics
- Support the client’s business needs and requirements into specific systems and processes and supply chain flows across global sites, contract manufacturing organizations and newly acquired entities, participates in candidate selection process, trains, and evaluates staff’s performance
- Manage staff in a manner that is consistent with our organizational culture
- Manage performance measurements to optimize the customer’s perceptions
- Includes customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization
- Attend and participate in meetings and conference call with internal and external customers
- Coordinate both financial & physical movements across the Virtual Plants network & Pivots from Raw Material till Finished Goods at Contract Manufacturing Organizations
- Key clients include Sanofi Genzyme, Moderna Therapeutics, Bluebird Bio, and Ginkgo Bioworks.
Client service specialist
The CCS Companies
Norwood, Ma
03.2016 - 07.2016
- Assisted department in the processing of daily client payments and revisions
- Responded to credit bureau disputes through online E-Oscar platform
- Maintained knowledge and compliance with all FDCPA and state laws
- Understood multiple business segments and clientele
- Interacted and responded to inquiries from the Collections Department
- Generated and delivered client reporting
Core support associate
Boston Financial Data Services
Quincy, Ma
01.2013 - 12.2015
- Processed designated transaction requests accurately and efficiently using multiple systems
- Performed required security verification before processing transactions or calls in accordance with Compliance and fund specific requirement
- Reviewed processed transactions for quality assurance
- Understood and followed Quality/NQR guidelines when processing transactions
Education
Technical Certificate: Financial Operations -
Inc. / Cambridge College, Cambridge College
03.2011 - 01.2012
Skills
Design and planning
undefinedTimeline
Customer Site Supervisor
Thermo Fisher Scientific
10.2016 - Current
Client service specialist
The CCS Companies
03.2016 - 07.2016
Core support associate
Boston Financial Data Services
01.2013 - 12.2015
Technical Certificate: Financial Operations -
Inc. / Cambridge College, Cambridge College
03.2011 - 01.2012
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