Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerard Fell

Tulsa,OK

Summary

Customer-savvy Manager accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Baker

Panera Bread
09.2021 - Current
  • Trained new employees on bakery methods and procedures.
  • Prep and bake breads, pastries, cookies, muffins, and soufflés.
  • Work with management to fulfill large catering orders.
  • Created appealing displays to showcase products in bakery.
  • Followed food safety standards when handling ingredients
  • Complied with health and safety codes to protect staff and customers
  • Operated ovens and bakery equipment to prepare products according to recipes
  • Operated and maintained bakery equipment, including ovens and mixers
  • Trained and supervised new employees on bakery operations and procedures
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation
  • Produced consistently high-quality baked goods for customers

Bakery Market Manager

Panera Bread
01.2016 - 09.2021
  • Implemented systems and procedures to increase productivity of baking team.
  • Responsible for all baking operations in Tulsa market.
  • Hired, managed, and scheduled all bakers for Tulsa market.
  • Trained baking team on introduction of new products.
  • Evaluated bakers in Tulsa market annually.
  • Ensured gold standard product at all bakery cafe's.
  • Achieved lowest baker turnover for Panera nationwide.
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Proved successful working within tight deadlines and a fast-paced environment
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Proven ability to develop and implement creative solutions to complex problems
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations

General Manager

Panera Bread
02.2013 - 01.2016
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Increased profit results for two locations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Reported issues to higher management with great detail.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Trained and guided team members to maintain high productivity and performance metrics
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
  • Assisted in recruiting, hiring and training of team members
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Interacted well with customers to build connections and nurture relationships

Assistant Manager

Panera Bread
01.2007 - 02.2013
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Was responsible for cost of goods sold. Handled ordering and inventory.
  • Shift management.
  • Customer satisfaction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Monitored security to protect employees, customers and property
  • Mentored team members to enhance professional development and accountability in workplace

Store Manager

Delta Cafe
07.1995 - 12.2006
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Shift management
  • Customer satisfaction.
  • Completed point of sale opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Supervised guests at front counter, answering questions regarding products
  • Managed inventory control, cash control, and store opening and closing procedures

Education

GED -

De La Salle
New Orleans, LA
03.1983

Skills

  • Standard Operating Procedures Understanding
  • Holiday Baking
  • Order Pulling
  • Artisan Bread Making
  • Adaptive and Creative
  • Time Management
  • Current Good Manufacturing Practices (CGMP)
  • Food Safety and Sanitation
  • Restaurant Operation
  • Inventory Reporting
  • Food Service Team Development
  • Production Updates
  • Management

Timeline

Baker

Panera Bread
09.2021 - Current

Bakery Market Manager

Panera Bread
01.2016 - 09.2021

General Manager

Panera Bread
02.2013 - 01.2016

Assistant Manager

Panera Bread
01.2007 - 02.2013

Store Manager

Delta Cafe
07.1995 - 12.2006

GED -

De La Salle
Gerard Fell