Gerard Gagne
Los Angeles,CA
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
14
14
years of professional experience
Work History
Brand Ambassador
Saks Fifth Avenue
Beverly Hills, CA
02.2024 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Provided detailed reports on promotional activities and sales results.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
International Cosmetics & Perfumes, Inc
Beverly Hills, CA
02.2022 - 11.2023
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Tracked monthly sales to generate reports for business development planning.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Trained employees on duties, policies and procedures.
- Implemented successful business strategies to increase revenue and target new markets.
Marketing Specialist
International Cosmetics & Perfumes, Inc
Los Angeles, CA
11.2021 - 01.2022
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities.
- Implemented strategies to develop and expand existing customer base.
- Support, train and coach in multiple retail locations with proven success and emphasis at driving luxury sales.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
- Interfaced cross-functionally to drive consistency in branding and image.
- Implemented initiatives to increase brand awareness and engagement with target audience.
Business Manager
International Cosmetics & Perfumes, Inc
Tucson, AZ
09.2020 - 10.2021
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Defined accountabilities and established performance objectives and metrics to execute strategy.
- Utilized matrixed system to present customers with buying options, achieving targeted sales goals.
- Responded promptly to needs of constituents, soliciting feedback to improve service.
- Drove high performance by developing team members.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
General Manager
Massage Envy
Tucson, AZ
08.2017 - 09.2020
- Built and maintained loyal, long-term customer relationships through effective account management.
- Led employee evaluations with constructive feedback to boost performance.
- Created schedules and monitored payroll to remain within budget.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
Kiehl's Customer Representative
Dillard’s
Tucson, AZ
02.2020 - 07.2020
- Consulted with customers regarding needs and addressed concerns.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Obtain daily net sales goal
Holiday Support - Sales Representative
L'Oréal
Tucson, AZ
11.2019 - 12.2019
- Engaged with clients and assisted in identifying client fragrance profile. Selected brands included: Giorgio Armani, Lancôme, Ralph Lauren, VIKTOR&ROLF and Yves Saint Laurent Beauté.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques.
- Engaged customer and enhanced experience through product awareness and team selling.
- Recommended merchandise to customers based on needs and preferences.
- Supported current promotions and initiatives to enhance customer experience, increase customer loyalty and impact sales.
Holiday Support – Sales Representative
Cody since 1904
Tucson, AZ
12.2017 - 11.2017
- Achieving sales goals and delivering on top line sales objectives by working with clients to maximize all aspects of business
- Continuously seeking new opportunities in space and location to enhance brand image and visibility while working with a variety of people from various business and cultural background
- Working independently while supporting a multi-brand dynamic with a variety of brand strategies
- Selected brands included Calvin Klein, Gucci, Hugo Boss, Chloe, Marc Jacobs, Philosophy and Lacoste.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Business Manager
Dillard’s, Kiehl’s
Tucson, AZ
09.2016 - 08.2017
- Working in the cosmetics department, daily job responsibilities include merchandising product, maintaining stockroom, balancing daily drawers and managing inventory
- Provided the highest quality of customer service while multi-tasking.
- Arranging and setting up events to drive sales and coaching my team to build upon their personal sales
- Merchandising the department and assisting department manager to drive sales through new promotions and products while maintaining an enjoyable and elevated shopping experience.
Studio Manager
Elements Massage
Concord, NH
05.2014 - 07.2016
- Job responsibilities include maintaining monthly schedules, payroll, hiring of new staff, conducting employee reviews, addressing client complaints, answering incoming phone calls and setting up appointments to fit the needs of the clients with a particular therapist.
- Checking clients in and out of appointments, making daily confirmation calls and attending to company emails, taking payments and balancing daily cash drawer.
- Management duties also include the disciplinary actions of staff and therapists when warranted, problem-solving and marketing of the franchise.
Sales Associate
Macy’s, Ladies Shoes
Salem, NH
01.2010 - 01.2013
- Daily job responsibilities include merchandising product, maintaining stockroom, balancing daily drawers, and managing inventory
- Excelled in a high-paced commission department while also maintaining a specialist position
- Demonstrating and obtaining knowledge of all brands to build sales and determine clientele needs based on personal features and other related factors,
- Maintained a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to their customer – the most important person in the store.
Education
Bachelors - Fashion Merchandising And Management
Southern New Hampshire University
Manchester, NH08.2020
Skills
- Customer Service Excellence
- Multitasking and Prioritization
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Teamwork and Collaboration
- Time Management
- Proficiency in Microsoft Office
Timeline
Brand Ambassador
Saks Fifth Avenue
02.2024 - Current
General Manager
International Cosmetics & Perfumes, Inc
02.2022 - 11.2023
Marketing Specialist
International Cosmetics & Perfumes, Inc
11.2021 - 01.2022
Business Manager
International Cosmetics & Perfumes, Inc
09.2020 - 10.2021
Kiehl's Customer Representative
Dillard’s
02.2020 - 07.2020
Holiday Support - Sales Representative
L'Oréal
11.2019 - 12.2019
Holiday Support – Sales Representative
Cody since 1904
12.2017 - 11.2017
General Manager
Massage Envy
08.2017 - 09.2020
Business Manager
Dillard’s, Kiehl’s
09.2016 - 08.2017
Studio Manager
Elements Massage
05.2014 - 07.2016
Sales Associate
Macy’s, Ladies Shoes
01.2010 - 01.2013
Bachelors - Fashion Merchandising And Management
Southern New Hampshire University
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