Gerard Heany
Lanoka Harbor,NJ
Summary
Driven leader with proven success at The Home Depot, enhancing sales through effective staff training (hard skill) and fostering team collaboration (soft skill). Excelled in optimizing department layout and implementing loss prevention strategies, significantly boosting customer satisfaction and employee morale. Demonstrated exceptional problem-solving and leadership, contributing to cross-functional promotions and store-wide sales growth. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Retail Department Manager
The Home Depot
03.2016 - Current
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
- Boosted employee morale through recognition programs, resulting in increased productivity and overall job satisfaction.
- Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
Logistics Department
Gamesa Wind US
05.2004 - 02.2016
- Improved delivery times by optimizing routes and coordinating with transportation providers.
- Participated in cross-functional teams focused on continuous improvement initiatives within the organization''s supply chain operations.
- Resolved disputes with suppliers or carriers promptly, protecting company interests while fostering positive working relationships.
- Evaluated potential suppliers based on criteria such as reliability, pricing structure, and ability to meet delivery deadlines.
- Enhanced warehouse efficiency by reorganizing storage layout for easier access to high-demand items.
- Maintained open lines of communication between logistics, sales, and production departments to ensure a cohesive approach to supply chain management.
- Coordinated emergency shipments to address urgent customer needs, demonstrating flexibility and responsiveness under pressure.
- Led efforts to streamline customs clearance processes for international shipments, reducing delays at ports of entry.
- Trained new team members on company policies, procedures, and software tools, ensuring a smooth onboarding process.
- Conducted regular audits of inventory to maintain accurate records and prevent stock discrepancies.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Built long-term relationships due to prompt and courteous service.
Education
High School Diploma -
Irving High School
El Paso, TX05.1996
Skills
- Staff Training and Development
- Delegation and Supervision
- Loss prevention strategies
- Store layout optimization
- Customer Service
- Professional and Courteous
- Employee Coaching and Mentoring
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Team Leadership
- Team Collaboration
- Self Motivation
- Team Development
- Professionalism
Timeline
Retail Department Manager
The Home Depot
03.2016 - Current
Logistics Department
Gamesa Wind US
05.2004 - 02.2016
High School Diploma -
Irving High School
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