Summary
Overview
Work History
Timeline
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Gerard Johnson Jr

Cherry Hill,NJ

Summary

Results-driven retail distribution and supply chain professional with over 15 years of experience in leadership development and change management. Demonstrated success in building strong cross-functional partnerships and leading large strategic initiatives while effectively managing annual operating budgets. Proven ability to drive operational efficiency and enhance team performance across diverse settings. Career goals include leveraging expertise to foster innovation and continuous improvement within an organization.

Overview

19
19
years of professional experience

Work History

Regional Director of Operations

Cart.com
Florence, NJ
11.2023 - Current
  • Oversaw $35 million P&L operations in multiple markets.
  • Managed four facilities encompassing three million square feet and over 900 employees.
  • Oversaw team hierarchy composed of a Senior Director, three Site Directors, several Senior Managers, Operations Managers, and Supervisors.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Launched several new clients in different markets, many of which were launched in less than 30 days after the SOW signing.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented new technologies and systems to optimize operational efficiencies in the region.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Provided direction on budgeting, forecasting, capital expenditures and other financial matters.

Director of Fulfillment Operations

Cart.com
Florence, NJ
09.2022 - Current
  • Oversight of distribution operations with functions including Inbound, Wholesale, E-commerce as well as all client returns. Direct reports include 1 Sr. Manager, 5 operations managers, 14 exempt supervisors and 900+ employees during peak.
  • Manage multiple luxury apparel clients incorporated into automation processing or manual WMS discrete order picking process.
  • Fast paced start up environment which requires intense agility, culture change and boots on floor leadership to drive a successful operation.
  • Established operational guidelines and identified opportunities for improvement.
  • Responsible for the overall people strategy for the site. including people development, and driving employee engagement.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Reduced business risks through collaboration with team members and evaluation of performance.

Director of U.S. Operations

Lululemon Athletica
Groveport, OH
03.2021 - 09.2022
  • Oversight of distribution operations for 2 U.S distribution centers with functions including Inbound, Retail and E-commerce in addition to our 3PL facility. Direct reports included 3 salaried Sr. Managers, 9 operations managers, 15 supervisors, 1,300+ employees during peak, and a P&L of $52 million annually across both lululemon sites.
  • Shipped 48 million units annually between Retail and E-commerce across all sites.
  • Managed off site 3PL facility which included a P&L of $13 million annually. Responsible for all KPIs and strategic initiative planning.
  • Drove tactical and highly collaborative on all strategic decisions for all U.S. distribution including future expansion projects.
  • Worked with management team to develop quarterly operational goals aligned with business strategy which led to beating our annual spend target by $1.5 million across both U.S. facilities in 2021.
  • Improved annual employee engagement scores by 12% in Ohio facility.
  • Drove the overall people strategy for the facilities; including people development, vision and goals, diversity and inclusion and driving employee engagement.

General Manager

Lululemon Athletica
Groveport, OH
02.2018 - 02.2021
  • Oversight of distribution operations & multi-channel guest experience for all East Coast distribution including Inbound, Retail, and E-commerce. Direct reports included 5 salaried operations managers, 15 supervisors, 500+ employees during peak, and a P&L of $28 million
  • Shipped 25 million units annually between Retail and E-commerce.
  • Managed 4-6 direct reports with a team of 200-275 people throughout the year which increased to 600 for peak season.
  • Drove all tactical and highly collaborative on all strategic decisions for East Coast distribution including future expansion

Senior Manager

Lululemon Athletica
Groveport, OH
04.2016 - 01.2018
  • Led implementation of our APT (Active Pick Tower) for both our Ecom and Retail business which was a $7 million project including construction plan, initial ramp up planning and stabilization.
  • Oversaw total P&L budget of $21 million annually.
  • Shipped 20 million units annually between Retail and E-commerce.
  • Led the change management plan for the roll-out of the company's first Labor Management System (LMS).
  • Oversaw largest automated projected for the company. 3 level active pick tower which increased throughput and drove efficiency for our stores.
  • Managed 3-4 direct reports with a team of 100-200 people throughout the year which increased to 400 for peak season.
  • Effectively managed departments quarterly labor budget goals and worked with team to find innovative ways to reduce costs.
  • Responsible for the overall people strategy for my departments, some of those including hiring, on-boarding, development and off-boarding.

Operations Manager

Lululemon Athletica
Groveport, OH
02.2012 - 04.2016
  • Led successful startup of ecommerce operation in new 315,000 sq ft facility.
  • Led implementation of Manhattans WMoS 2013, including managing system testing and volume testing.
  • Led 500k unit repricing project in 9 days spanning over 20 different price points.
  • Managed teams of 75-90 people with 5 direct reports on multiple shifts during peak seasons.
  • Effectively managed a budget with full accountability for operational labor and supply costs on a weekly and monthly basis.

Operations Supervisor

Lululemon Athletica
Sumner, WA
07.2010 - 02.2012
  • Led QA audit of over 600k units of inventory in a 10 day turnaround.
  • Led department operations to meet specific company SLAs (service level agreements) in addition to meeting or exceeding engineered metrics.
  • Led teams of ~15-50 people.
  • Actively developed warehouse associates through vision and goals, coaching and feedback to support in building our internal talent pipeline.
  • Managed Warehouse Associate performance including UPH, attendance, vacation.

DC Supervisor

Evergreen Pet Supply
Kent, WA
07.2006 - 12.2009
  • Coordinated daily delivery routes and loading of trucks according to route position.
  • Responsible for scheduling and coordinating incoming freight shipments.
  • Inventory control of raw products (Pet Food).
  • Train, coordinate and motivate a staff of 10.
  • Certified forklift, reach truck and cherry picker operator, backing up staff as needed.

Timeline

Regional Director of Operations

Cart.com
11.2023 - Current

Director of Fulfillment Operations

Cart.com
09.2022 - Current

Director of U.S. Operations

Lululemon Athletica
03.2021 - 09.2022

General Manager

Lululemon Athletica
02.2018 - 02.2021

Senior Manager

Lululemon Athletica
04.2016 - 01.2018

Operations Manager

Lululemon Athletica
02.2012 - 04.2016

Operations Supervisor

Lululemon Athletica
07.2010 - 02.2012

DC Supervisor

Evergreen Pet Supply
07.2006 - 12.2009

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Gerard Johnson Jr