Gerard Kaye
Brunswick,ME
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Mae’s Cafe
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager
Dairy Frost
05.2023 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Logistics Specialist
Self Employed
05.2019 - 12.2021
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
Chef
Berlin Cuisine
05.2017 - 04.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Education
Bachelor Of Arts - Economics, German, Sociology
National University of Ireland
Maynooth, Ireland05.2017
Professional Cookery And Hotel Management - Professional Cookery And Hotel Management
Athlone Institute of Technology
Athlone, Ireland05.2005
Skills
- Safe Food Handling
- Order Management
- Table Setting
- Guest Engagement
- Relationship Management
- Regulatory Compliance
- Menu Presentation
- Hospitality Service Expertise
- Cash Handling
- Point of Sale Operation
- Food Station Setup
- Guest Relations Management
- Quality Control
- High-Volume Dining
- Positive Attitude
- Problem Solving
- Menu Knowledge
- Time Management
- Upselling Techniques
- Stress Management
- Team Collaboration
- Strong Work Ethic
- Organizational Skills
- Attention to Detail
- Allergy Awareness
- Interpersonal Skills
- Tableside Etiquette
- Food Safety Standards
Languages
German
Professional Working
Timeline
Server
Mae’s Cafe
05.2023 - Current
Manager
Dairy Frost
05.2023 - 09.2023
Logistics Specialist
Self Employed
05.2019 - 12.2021
Chef
Berlin Cuisine
05.2017 - 04.2018
Bachelor Of Arts - Economics, German, Sociology
National University of Ireland
Professional Cookery And Hotel Management - Professional Cookery And Hotel Management
Athlone Institute of Technology
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