GERARD LOPEZ
Surprise
Summary
High energy, self-motivated, professional, and military veteran seeking to use years of experience to assist an employer exceed goals and expectations. Results driven specialist with over 20 years of providing customer service in advising, sales, consulting, and talent acquisition. Proven ability to adapt to new surroundings while remaining productive and accurately assess needs to close a deal. Ability to distill complicated information into clear and concise messages for diverse audiences and ensure that all parties reach mutually desired goals.
Overview
20
20
years of professional experience
Work History
Customer Service Professional (Yeoman)
United States Coast Guard
02.2007 - 06.2022
- 18 Years of Active Duty customer service experience.
- Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions.
- Informed customers and professionals on eligibility, benefits, travel, pay and authorizations.
- Delivered high level of service and support to customers as service ambassador.
- Generated reports, correspondence and documentation for internal use.
- Responded to customer questions and complaints and documented consumer communications.
- Conducted numerous public speaking engagements to acquire talent for all 5 branches of the military by explaining the benefits of a military career in various locations, with a multitude of diverse audiences, and substantial number of attendees.
- Trained and mentored junior staff on service protocols and best practices for client interaction.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Developed and executed targeted recruitment strategies to attract top talent across various sectors.
- Oversaw daily operations of customer service department, ensuring compliance with organizational standards.
Store Manager
Detail Garage
09.2022 - 10.2024
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Led team training programs, enhancing staff performance and service quality.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Analyzed sales data to develop strategies for maximizing revenue and market presence.
- Supervised 8 employees
- Coordinated promotional events, driving foot traffic and enhancing brand visibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed and instrcuted courses for customers in paint correction and detailing
Telemarketing Research Representative
Global Marketing Research Services INC
01.2005 - 02.2007
- Met or exceeded established activity targets and key performance indicators.
- Balanced new lead generation with follow-up efforts to drive business growth.
- Handled all prospects with courtesy and professionalism to establish and maintain high-level satisfaction.
- Used persuasive communication skills to market products and services.
- Documented telemarketing activities and produced reports showing results against targets.
- Completed approximately 38,400 telemarketing calls requesting information on market research. Providing excellent customer service in what is usually an unpleasant communication.
- Analyzed data sets using statistical software to generate actionable insights.
- Conducted comprehensive market research to identify trends and consumer preferences.
- Oversaw project timelines, ensuring deliverables met quality standards and deadlines.
- Mentored junior researchers, providing guidance on best practices and methodologies.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Arts - Communications
Grand Canyon University
Phoenix, AZ06-2026
undefined
Leadership and Management School (LAMS) (340720)
undefined
MEPCOM Test Coordinator course
undefined
Palm Bay High School
Palm Bay, FLundefined
SafeTalk Suicide Prevention Course
Skills
- Customer Service
- Sales
- Customer acquisition
- Goals and performance
- Policies and procedures
- Recruitment and hiring
- Communication
- Public speaking
- Advisory Skills
- Client communication
- Team development
- Multitasking and organization
Awards
Armed Forces Service Medal, Joint Service Achievement Medal, CG Meritorious Team Comm Ribbon, CG COMDT Ltr of Comm Ribbon, National Defense Service Medal, Humanitarian Service Medal, CG Recruiting Service Ribbon, CG Good Conduct Medal, CG Sea Service Ribbon
Timeline
Store Manager
Detail Garage
09.2022 - 10.2024
Customer Service Professional (Yeoman)
United States Coast Guard
02.2007 - 06.2022
Telemarketing Research Representative
Global Marketing Research Services INC
01.2005 - 02.2007
undefined
Leadership and Management School (LAMS) (340720)
undefined
MEPCOM Test Coordinator course
undefined
Palm Bay High School
undefined
SafeTalk Suicide Prevention Course
Bachelor of Arts - Communications
Grand Canyon University
Similar Profiles
Connor TullConnor Tull
Electronics Technician at United States Coast GuardElectronics Technician at United States Coast Guard
Chloe NunezChloe Nunez
Seaman at United States Coast Guard ReservesSeaman at United States Coast Guard Reserves
David EdwardsDavid Edwards
Boatswain's Mate at United States Coast Guard ReservesBoatswain's Mate at United States Coast Guard Reserves
Tafatafa SatauaTafatafa Sataua
MACHINERY TECHNICIAN SECOND CLASS at United States Coast GuardMACHINERY TECHNICIAN SECOND CLASS at United States Coast Guard
Adrienne BurrAdrienne Burr
Behavior Interventionist/Coach/CPI Trainer at Liberty Elementary School District #25Behavior Interventionist/Coach/CPI Trainer at Liberty Elementary School District #25