Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Gerard Matthews

Pearland,TX

Summary

Detail-oriented Account Manager with 14+ years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

18
18
years of professional experience

Work History

Co-Owner and Operator

M&P Brothers Commercial Cleaning Service
11.2022 - 05.2024
  • Analyzed business systems and processes, pinpointing areas for enhancement to drive future growth initiatives
  • Drove a 25% increase in customer acquisition by strategically promoting offerings through social media advertisements
  • Networked with potential clients and industry professionals to promote the business
  • Conducted regular check-ins with clients to assess their needs and address any issues
  • Developed and implemented cleaning schedules and procedures to ensure efficiency and quality
  • Maintained accurate records, including client information, schedules, and financial documents
  • Oversaw a team of support agents to deliver exceptional customer support, resulting in a 20% increase in customer satisfaction scores within the first quarter
  • Performed detailed inspections of facilities, ensuring cleanliness standards were met
  • Handled billing, invoicing, and collection of payments from clients.

Sanitation Manager

Rich Products Corporation
06.2019 - 10.2022
  • Oversaw sanitation team in meeting safety regulations, resulting in a 15% increase in operational efficiency
  • Empowered associates through tailored training programs, resulting in a 30% improvement in overall team performance
  • Recognized team accomplishments through structured rewards, fostering a positive work culture
  • Implemented cost-effective strategies for equipment repairs, saving 15% in maintenance costs
  • Maintained a safe work environment by upholding GMP and safety protocols.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Supported sustainability initiatives within the company by incorporating environmentally friendly practices into daily operations.
  • Assisted in developing company policies regarding sanitation practices, aligning with industry guidelines for best results.

Sanitation Team Lead

Rich Products Corporation
03.2014 - 06.2019
  • Oversaw sanitation team in meeting safety regulations, resulting in a 15% increase in operational efficiency
  • Empowered associates through tailored training programs, resulting in a 30% improvement in overall team performance
  • Recognized team accomplishments through structured rewards, fostering a positive work culture
  • Implemented cost-effective strategies for equipment repairs, saving 15% in maintenance costs
  • Maintained a safe work environment by upholding GMP and safety protocols.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Location Manager

Hertz Local Edition
09.2006 - 07.2013
  • Executed successful face-to-face sales calls, securing new business opportunities and strengthening existing partnerships
  • Championed brand visibility by hosting and attending outside sales meetings and events, showcasing Hertz's offerings to a wider audience, resulting in a 15% increase in brand recognition
  • Empowered team members through informative monthly staff meetings, driving improved performance and business outcomes
  • Optimized fleet management by coordinating demand and availability across multiple Houston locations, resulting in improved resource utilization
  • Led employee lifecycle management, guaranteeing smooth onboarding and offboarding experiences for staff members
  • Streamlined location budgeting by reviewing monthly operating statements, ensuring financial alignment and budgetary control
  • Cultivated strong relationships with key customers, providing personalized assistance and guidance, resulting in a 10% increase in customer loyalty and referrals.

Location Manager

Hertz Local Edition
09.2006 - 07.2013
  • Executed successful face-to-face sales calls, securing new business opportunities and strengthening existing partnerships
  • Championed brand visibility by hosting and attending outside sales meetings and events, showcasing Hertz's offerings to a wider audience, resulting in a 15% increase in brand recognition
  • Empowered team members through informative monthly staff meetings, driving improved performance and business outcomes
  • Optimized fleet management by coordinating demand and availability across multiple Houston locations, resulting in improved resource utilization
  • Led employee lifecycle management, guaranteeing smooth onboarding and offboarding experiences for staff members
  • Streamlined location budgeting by reviewing monthly operating statements, ensuring financial alignment and budgetary control
  • Cultivated strong relationships with key customers, providing personalized assistance and guidance, resulting in a 10% increase in customer loyalty and referrals.

Education

Bachelor of Science - Business Administration

Texas College
05.2006

Skills

  • Customer Relations
  • Employee Relations
  • Strategic Planning
  • Sales Strategies
  • Marketing expertise
  • Customer Retention
  • Budget Development
  • Business Growth
  • Policy and procedure implementation
  • Staffing
  • Operations Management
  • Business Development
  • Customer Relationship Management (CRM)
  • Small business operations
  • Records Management

Affiliations

  • Alpha Phi Alpha Fraternity Inc.

Timeline

Co-Owner and Operator

M&P Brothers Commercial Cleaning Service
11.2022 - 05.2024

Sanitation Manager

Rich Products Corporation
06.2019 - 10.2022

Sanitation Team Lead

Rich Products Corporation
03.2014 - 06.2019

Location Manager

Hertz Local Edition
09.2006 - 07.2013

Location Manager

Hertz Local Edition
09.2006 - 07.2013

Bachelor of Science - Business Administration

Texas College

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