GERARD MITCHELL

• Senior Manager - Facilities Operations. Oversaw Housekeeping, Maintenance, Support Services, Linen, and Grounds Departments
• Provided both strategic and hands-on leadership for the five key department across six buildings and four adjacent clinics.
• Directed 90+ employees and multiple management teams to ensure safe, pristine, and welcoming environments that exceed healthcare, safety and client standards
• Led and mentored mangers, supervisors, and frontline staff, fostering accountability, teamwork, and high performance
• Developed and executed daily operational plans and project schedules to meet demanding cleanliness, maintenance, and service benchmarks for patients, visitors and staff
• Partnered with Engineering, Nursing, and administrative departments to maintain compliance operational efficiency,and exceptional guest and patient experiences
• Conducted regular inspections and implemented corrective actions to improve quality, safety and satisfaction scores
• Championed a hands-on management style, activity engaging with teams on-site to drive productivity and morale

• Directed operations for the Housekeeping and Maintenance departments at LaGuardia Airport’s Terminal B, overseeing 54 employees, 2 managers, 5 supervisors, and 3 leads
• Implemented standardized operation procedures between both departments to ensure consistency in service to both visitors and staff
• Delivered exceptional customer service by maintaining cleanliness, responsiveness, fairness and contributing to a positive experience for all individuals
• Conducted performance analysis to identify areas of improvement, creating solutions that boost productivity and reduce operational costs

• Managed the housekeeping and maintenance operations across 17 research and laboratory buildings, supervising 110 employees and ensuring all areas met GMP and safety standards.
• Partnered with scientists and facility teams to maintain sanitized, compliant lab environments supporting critical research operations.
• Supervised the cleaning and sanitization of laboratories, utensils, and experimental equipment.

• Oversaw hazardous and biohazard waste removal, storage, and shipment in compliance with DOT, FMCSA, and EPA regulations.

• Directed the operation of lab glass wash systems, water tank replacements, and chemical distribution, including Nitrogen and carbon dioxide

• Conducted weekly Clean Harbor programs to remove outdated or unsafe materials and maintain safety compliance.

• Inspected laboratory equipment for functionality, safety, and expiration compliance.

• Delivered GMP and safety training for staff handling hazardous materials and laboratory equipment.

• Directed the Building Services department, 2 buildings, 17 employees, 2 lead, ensuring exceptional cleanliness standards
• Developed and implemented “Periodic’s” cleaning system maintaining top cleaning principles and optimizing staff performance
• Strategically aligned staff roles with skills and competencies, enhancing efficiency and job satisfaction
• Earned recognition 3 consecutive years as the leader in cleanliness and productivity within NYU’s Building Services Department
• Created an employee award system to recognize high performer staff, fostering a culture of excellence and motivation

• Managed the cleaning operations for 21 commercial and residential buildings, 6 clinics in Manhattan and Brooklyn, overseeing 140 full-time Cleaning Attendants, Building Concierges, and 3 supervisors
• Planned and coordinated cleaning and project work for a diverse range of facilities, including residential patient clinics, staff and administrative buildings, research labs, commercial and residential units
• Supervised all Terminal and Bio-Hazard cleaning for the CDC (Center for Disease Control), ensuring compliance with health and safety
• Supervised an Emergency Response Team overseeing rapid response to floods, chemical spills, structural damage, and biohazard incidents across NYC, Brooklyn and Nassau county

• Coordinated the daily operations for the Housekeeping and Support Services Departments, managing 390 employees, 19 buildings, 10 clinics, 12 Supervisors, 10 team leaders

• Collaborated with supervisors and managers to coordinate staff scheduling, develop meeting agendas, provide operational support and deliver technical training

• Assisted in the development and project budgets, tracking expenses and resources allocation to ensure cost-effective execution

• Managed housekeeping operations for a 500+bed facility, ensuring high standards of cleanliness, infection control, and resident satisfaction.

• Successfully planned, organized, and managed daily operations for 97 employees, including housekeeping and maintenance staff, 4 buildings, 5 adjacent clinics. 2 supervisors, 1 foreman
• • Balanced the unique needs of both healthcare and hospitality environments, demonstrating flexibility, high standards, and attention to detail

• Supervised housekeeping teams for Marriott hotel properties, ensuring brand-level excellence in room appearance, guest satisfaction, and customer service

• Ensured daily operations met Marriott’s strict cleanliness, presentation, and service standards

• Manager the housekeeping department AIDS unit at Brookdale Nursing Home, overseeing all sanitation and infection control operations in a long-term care environment.

• Managed the flooring, Shipping and Receiving Departments for 6 stores, overseeing 10 employees
• Delivered excellent customer service fostering strong client relationships and ensuring satisfaction
• Contributed to Strategic direction of the organization, recommending improvements to products and services
• Managed delivery operations for six retail locations across the five boroughs of NYC, ensuring timely, customer-focused service with a personalized touch.”

• TOP SECRET CLEARANCE
• Served as a systems Analyst Programmer, contributing to the development and maintenance of critical systems for the US military
• Managed logistical operations. Including Supply chain and Inventory management, contract negotiations and acquisitions
• Honorably discharged
• Certificates in Nurse Technology, EKG, Telemetry and Phlebotomy, demonstrating versatility and commitment to personnel development
• Proficient in Microsoft Office Suite, utilizing tools to streamline operations and enhance productivity
• References available on request