Gerard Reinhard
Seguin,TX
Summary
Dynamic leader and skilled mechanic with a proven track record at Niece Equipment and Hunter Industries, enhancing service quality and team performance. Expert in mechanical diagnostics and customer service management, I excel in fostering trust through exceptional service solutions. Achieved significant improvements in workflow efficiency and customer satisfaction, embodying reliability and problem-solving prowess.
Professional Service Manager with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
19
19
years of professional experience
Work History
Service Manager
Niece Equipment
17401 N.I35 NB Buda, TX 78610
01.2023 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Field Service Mechanic
Hunter Industries
4501 Hunter Rd. San Marcos, TX78666
02.2006 - 01.2023
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Expedited solutions for complex mechanical issues by leveraging extensive expertise in diagnostics and problem-solving techniques.
- Repaired and replaced hoses, brackets, belts and other components.
- Maintained safety compliance during all field operations, adhering strictly to regulatory requirements and company guidelines.
- Coordinated effectively with suppliers to source necessary parts at competitive prices, maintaining optimal cost-efficiency in operations.
- Maintained truck inventory and requested new supplies.
- Established strong relationships with clients through clear communication and professional demeanor, promoting trust in the company''s services.
- Managed multiple simultaneous projects with competing priorities, ensuring timely completion without compromising on quality or safety standards.
- Improved overall workflow efficiency within the team by sharing best practices, tools, and techniques with colleagues.
- Completed repairs and new installations to correct issues and upgrade systems.
- Maximized equipment performance by conducting regular inspections, identifying any potential areas of concern before they became critical issues.
- Utilized testing equipment and hand tools to diagnose problems.
- Collaborated with cross-functional teams to ensure seamless repair processes, resulting in improved operational efficiency.
- Reduced machinery downtime through meticulous troubleshooting and root cause analysis to identify underlying problems.
- Increased customer satisfaction by providing timely and efficient field service support for various mechanical issues.
- Regularly updated technical knowledge through ongoing training sessions and workshops, staying current with industry advancements.
- Trained junior mechanics on industry best practices, fostering a culture of continuous learning and skill development.
- Performed service work on hydraulic and pneumatic systems, air conditioning systems and transmissions.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Repaired machinery and equipment according to manufacturer specifications.
Education
High School Diploma -
Marion High School
Marion TX05-1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- Workplace safety
- Documentation and reporting
- Crew leadership
- Outgoing and energetic
- Employee supervision
- Service scheduling
- Work Planning and Prioritization
- Staff motivation
- New employee hiring
- Staff management
- Service documentation
- Service quality management
- Estimating and quoting
- Continuous improvement
- Cost estimates
- Service and parts teams management
- Project management
- Coaching and mentoring
- Mechanical diagnostics
- Staff supervision
- Performance evaluations
- Task delegation
- Heavy equipment operation
- Maintenance planning
Timeline
Service Manager
Niece Equipment
01.2023 - 02.2025
Field Service Mechanic
Hunter Industries
02.2006 - 01.2023
High School Diploma -
Marion High School