Gerard Reinhard
Seguin,TX
Summary
Dynamic leader and skilled mechanic with a proven track record at Niece Equipment and Hunter Industries, enhancing service quality and team performance. Expert in mechanical diagnostics and customer service management, I excel in fostering trust through exceptional service solutions. Achieved significant improvements in workflow efficiency and customer satisfaction, embodying reliability and problem-solving prowess.
Professional Service Manager with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
19
19
years of professional experience
Work History
Service Manager
Niece Equipment
01.2023 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Field Service Mechanic
Hunter Industries
02.2006 - 01.2023
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Expedited solutions for complex mechanical issues by leveraging extensive expertise in diagnostics and problem-solving techniques.
- Repaired and replaced hoses, brackets, belts and other components.
- Maintained safety compliance during all field operations, adhering strictly to regulatory requirements and company guidelines.
- Coordinated effectively with suppliers to source necessary parts at competitive prices, maintaining optimal cost-efficiency in operations.
- Maintained truck inventory and requested new supplies.
- Established strong relationships with clients through clear communication and professional demeanor, promoting trust in the company''s services.
- Managed multiple simultaneous projects with competing priorities, ensuring timely completion without compromising on quality or safety standards.
- Improved overall workflow efficiency within the team by sharing best practices, tools, and techniques with colleagues.
- Completed repairs and new installations to correct issues and upgrade systems.
- Maximized equipment performance by conducting regular inspections, identifying any potential areas of concern before they became critical issues.
- Utilized testing equipment and hand tools to diagnose problems.
- Collaborated with cross-functional teams to ensure seamless repair processes, resulting in improved operational efficiency.
- Reduced machinery downtime through meticulous troubleshooting and root cause analysis to identify underlying problems.
- Increased customer satisfaction by providing timely and efficient field service support for various mechanical issues.
- Regularly updated technical knowledge through ongoing training sessions and workshops, staying current with industry advancements.
- Trained junior mechanics on industry best practices, fostering a culture of continuous learning and skill development.
- Performed service work on hydraulic and pneumatic systems, air conditioning systems and transmissions.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Repaired machinery and equipment according to manufacturer specifications.
Education
High School Diploma -
Marion High School
Marion TX05-1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- Workplace safety
- Documentation and reporting
- Crew leadership
- Outgoing and energetic
- Employee supervision
- Service scheduling
- Work Planning and Prioritization
- Staff motivation
- New employee hiring
- Staff management
- Service documentation
- Service quality management
- Estimating and quoting
- Continuous improvement
- Cost estimates
- Service and parts teams management
- Project management
- Coaching and mentoring
- Mechanical diagnostics
- Staff supervision
- Performance evaluations
- Task delegation
- Heavy equipment operation
- Maintenance planning
Timeline
Service Manager
Niece Equipment
01.2023 - 02.2025
Field Service Mechanic
Hunter Industries
02.2006 - 01.2023
High School Diploma -
Marion High School
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