Gerard Squires Jr.

• Overview new Group Housing Coordinators in best practices, improving team performance and consistency across all coordinators.
• Implemented effective strategies to upsell hotel services to groups, increasing the average revenue per booking.
• Analyzed historical data on group bookings trends to forecast future demand accurately, enabling management to make informed decisions about pricing strategies and marketing efforts targeting specific segments.
• Conducted site visits for prospective clients, showcasing the property''s amenities while addressing any concerns or questions.
• Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
• Liaised with other departments within the hotel to coordinate logistics for group arrivals and departures, ensuring smooth transitions between event spaces and guestrooms.
• Coordinated with event planners to ensure seamless integration of housing needs within the overall event program, resulting in a positive guest experience during their stay.
• Optimized group housing revenue by analyzing market trends and adjusting pricing strategies accordingly.
• Evaluated client feedback following events through surveys or direct communication methods; identified areas needing improvement or adjustment based on responses received from guests or organizers alike-thereby refining service offerings accordingly over.
• Collaborated with sales teams to secure group bookings, resulting in increased revenues and occupancy rates.
• Managed room blocks for large events, ensuring timely allocations and meeting clients'' specific needs.
• Monitored inventory levels of rooms available for group bookings, proactively adjusting allocations as needed to maximize revenue opportunities.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Trained team members on new hotel services and products to support promotional efforts.

*** Gap of unemployment between June of 2020 to July of 2021 due to Covid-19***

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
• Handled emergency situations with composure, ensuring guest safety and minimal disruption.
• Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
• Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
• Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Maintained high level of professionalism and discretion when dealing with guests.