Summary
Overview
Work History
Education
Skills
Timeline
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Gerard Victor

Fort Lauderdale

Summary

Dynamic and results-driven professional with extensive experience at Publix, excelling in order picking and team leadership. Proven track record of enhancing efficiency and reducing errors, while fostering a collaborative environment. Adept at utilizing forklift operation skills to streamline processes and deliver exceptional customer service, ensuring high satisfaction levels.

Overview

7
7
years of professional experience

Work History

Warehouse Selector

Publix
09.2024 - Current
  • Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
  • Upheld company policies and procedures, promoting a culture of professionalism and excellence within the warehouse environment.
  • Completed pick lists accurately and promptly, minimizing delays in order fulfillment processes.
  • Reduced order errors through meticulous attention to detail during the selection process.
  • Maintained a safe and clean work environment by adhering to company safety protocols and guidelines.
  • Consistently met or exceeded performance metrics by effectively prioritizing tasks and managing time efficiently.
  • Enhanced warehouse efficiency by streamlining the picking and packing process.
  • Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to safely transport goods within the facility.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.

Assistant Grocery Manager

Publix
09.2020 - 08.2024
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Forecasted sales patterns using historical data analysis, allowing for accurate budgeting and resource allocation efforts.
  • Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
  • Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.

Grocery Team Leader

Publix
10.2018 - 10.2020
  • Boosted sales through strategic merchandising and promotional displays in high-traffic areas.
  • Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
  • Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
  • Coordinated with suppliers effectively, ensuring timely deliveries of products in optimal condition.
  • Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
  • Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
  • Continuously sought opportunities for professional development, attending industry conferences and workshops to stay current on trends and best practices.
  • Collaborated with store management to develop innovative solutions for improving overall store performance.

Sales Associate

Publix
08.2018 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

South Plantation High School
Plantation, FL
06-2014

Skills

  • Order picking
  • Heavy lifting
  • Staff management
  • Documentation and reporting
  • Team collaboration
  • Workload prioritization
  • Forklift operation
  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication

Timeline

Warehouse Selector

Publix
09.2024 - Current

Assistant Grocery Manager

Publix
09.2020 - 08.2024

Grocery Team Leader

Publix
10.2018 - 10.2020

Sales Associate

Publix
08.2018 - 10.2018

High School Diploma -

South Plantation High School

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Gerard Victor