Gerardmey Sasha Pavilus
Brooklyn,NY
Summary
Empathetic and compassionate individual with a natural ability to connect with diverse populations and foster supportive relationships. Demonstrates foundational knowledge in social services principles and possesses effective communication skills. Committed to making a meaningful impact through advocacy and providing support to those in need.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facility Manager- Property Manager
Rachel’s House- Samaritan Village, INC
12.2022 - Current
- Supervised a staff of 10 in day-to-day activities.
- Oversaw all equipment installation, maintenance, and repair aspects for internal and external services.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
Shift Supervisor
Samaritan Village, Inc
09.2020 - 05.2023
- Assisted in maintaining a safe and clean environment for all shelter occupants.
- Contributed to the successful reintegration of residents into society through personalized case management.
- Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
- Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
- Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
Administrative Assistant
Rachel’s House Samaritan Village, Inc
08.2017 - 09.2023
- Assist program staff in preparing for OTDA, Callahan, and DHS inspections and prepare reports for the Department of Homeless Services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
Senior Case Manager
Transitional Services Of New York
05.2013 - 05.2017
- Provides direct supervision of Case Managers
- Leads and participates in administrative and staff meetings required
- Conducts periodic reviews of all case documentation to ensure accuracy, completeness, and clarity
- Collaborated with external agencies to secure client resources, ensuring optimal support and care.
- Created well-written, effective care plans appropriately matching clients' needs following funders', contractors', and governmental regulations' standards and guidelines.
- Provided safety planning, crisis intervention and case management to clients.
- Coordinated multi-disciplinary teams including healthcare professionals, social workers, legal advisors to provide comprehensive support to clients.
Education
High School Diploma -
South Shore High School
Brooklyn, NY01.2004
No Degree - Human Services
LaGuardia Community College
Long Island City, NY05-2025
Skills
- Leadership and supervision
- Planning and scheduling
- Building maintenance
- Customer service
- Critical thinking
- Computer skills
- Microsoft Word
- Microsoft Excel
- Professional communication
- Dedicated team player
Accomplishments
- Achieved F80 FDNY Fire Safety Certificate
Certification
FDNY F-80 Certificate of Fitness for Coordination of Fires Safety and Alarm System
Languages
Haitian creole
Professional Working
Timeline
Facility Manager- Property Manager
Rachel’s House- Samaritan Village, INC
12.2022 - Current
Shift Supervisor
Samaritan Village, Inc
09.2020 - 05.2023
Administrative Assistant
Rachel’s House Samaritan Village, Inc
08.2017 - 09.2023
Senior Case Manager
Transitional Services Of New York
05.2013 - 05.2017
High School Diploma -
South Shore High School
No Degree - Human Services
LaGuardia Community College
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