Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gerard D. Miller

Gerard D. Miller

Operations Manager
Baltimore,Md.

Summary

Dynamic leader with a proven track record, enhancing operational efficiency and fostering client loyalty through exceptional service. Skilled in Warehouse Management Systems and adept at nurturing strong team dynamics and driving significant productivity improvements. My expertise in supply chain optimization and commitment to continuous improvement have consistently delivered outstanding business results.

Overview

28
28
years of professional experience

Work History

Branch Operations Manager

Chadwell Supply
09.2023 - Current
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of 60 employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Reduced staff turnover with effective training programs and employee support initiatives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
  • Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

SR PRODUCTION MANAGER

Sleep Number
11.2021 - 01.2023
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Coordinated production schedules across multiple facilities to maximize capacity utilization while minimizing lead times for customers.
  • Optimized inventory management strategies by closely monitoring supply chain activities, reducing carrying costs without compromising availability of critical components or materials needed for production operations.
  • Utilized data-driven insights to drive decision-making, resulting in more informed choices that positively impacted overall company performance.
  • Investigated and implemented ideas for quality improvement, increased productivity, and cost reduction.
  • Managed high-performing teams by setting clear expectations, providing regular feedback, and fostering a positive work culture.
  • Managed 40+ personnel by implementing company policies, procedures, work rules, and disciplinary action.

WAREHOUSE MANAGER

Mobern Lighting
02.2016 - 10.2021
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Maintained warehouse cleanliness in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Developed strong team of 60+ warehouse employees with comprehensive training programs and performance evaluations.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Enhanced team productivity with regular training sessions on safety and operational procedures.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Direct Care Professional

Nexus Woodbourne Ctr
11.2014 - 02.2016
  • Promoted critical thinking skills among students through challenging case study analyses and group projects.
  • Provided constructive feedback to students during one-on-one consultations, fostering growth in their understanding of complex topics.
  • Developed strong relationships with industry professionals, bridging the gap between classroom instruction and real-world application.
  • Increased student engagement by developing hands-on activities and utilizing real-world examples.
  • Boosted student success in the workplace by emphasizing essential soft skills during lessons.
  • Organized field trips and guest speaker events to expose students to various aspects of the clinical trial research industry.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Shifted between formal and informal methods of teaching to keep students engaged.

OPERATIONS MANAGER

Commerce Corp. LLC
01.1997 - 10.2014
  • Supervised 70 operations team members and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Certified Trainer - Heavy Industrial Eqjipment

McCall Equipment Handling
Baltimore, MD
01.2017

Business Management

Anne Arundel County Community College
Anne Arundel County, Md.
03.2001

Diploma -

Baltimore City College H.S.
Baltimore, MD
06.1989

Skills

  • Warehouse Operations
  • Distribution
  • Supply Chain
  • 3PL Logistics
  • Inventory Control
  • Data entry, 10 key
  • Business Management
  • Customer Service / Sales
  • Hydraulic / Gas / Electric Forklift Trainer
  • 20,000 lbs Diesel Tractor Operator
  • WMS Systems ERP/SAP (RF & Web Based)
  • Microsoft Office (Word, Excel, PowerPoint)
  • Customer Support
  • Assembly and Production
  • Quality Assurance Controls
  • Continuous Improvement Process
  • Equipment Monitoring
  • Strong Leadership Abilities
  • Operations Management
  • Coaching, Training and Team Building

Certification

Certified Trainer - Heavy Industrial Trucks

McCall Equipment Handling

Baltimore, Md.

Timeline

Branch Operations Manager

Chadwell Supply
09.2023 - Current

SR PRODUCTION MANAGER

Sleep Number
11.2021 - 01.2023

WAREHOUSE MANAGER

Mobern Lighting
02.2016 - 10.2021

Direct Care Professional

Nexus Woodbourne Ctr
11.2014 - 02.2016

OPERATIONS MANAGER

Commerce Corp. LLC
01.1997 - 10.2014

Certified Trainer - Heavy Industrial Eqjipment

McCall Equipment Handling

Business Management

Anne Arundel County Community College

Diploma -

Baltimore City College H.S.

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Gerard D. MillerOperations Manager