Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Gerardo Aguilar

San Jose,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Student at Mission College with an end goal of graduating from San Jose State University with a Bachelors in Engineering Technology with a concentration in Computer Network System Management

Overview

3
3
years of professional experience

Work History

IT Support Engineer

Energy Group Networks Opencolo
07.2023 - Current
    • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
    • Maintained servers and systems to keep networks fully operational during peak periods.
    • Diagnosed and troubleshot hardware, software and network issues.
    • Installed and configured operating systems and applications.
    • Used ticketing systems to manage and process support actions and requests.
    • Assemble Barebones Servers as well as provide Server Hardware Upgrades
    • Rack and stack servers
    • Run and cable up Fiber MM,SM, and Copper Cross connections to provide Network Connectivity
    • Track and update inventory for incoming packages for local and multi-national customers
    • update internal DNS Servers for Customer IP Addresses
    • Use ARIN to delegate customer IPV4/IPV6 Addresses
    • Check in customers into facility and following Security policies to ensure Customer space and Identities are properly safeguarded

IT Support Specialist

Excite Credit Union
05.2023 - 07.2023
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for employees in various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Answered questions and provided information to customers about new software or hardware.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.

Hardware Support Intern

LinkedIn
08.2022 - 01.2023
  • Image PC's: Surface Books, Surface Laptops
  • Image Macs: Intel, M1
  • Use ServiceNow to manage assets
  • Decommissioning of Assets and refurbishing to be repurposed
  • Collaborated with team to decommission and Dispose 1,000+ End of Life assets
  • Image Machines for new hires & contingent workers
  • EXCEL/Google Sheets to track new inventory
  • Basic troubleshooting
  • Removed Hard drives from laptops and desktops to ensure data integrity and privacy50 tickets shipped/closed weekly
  • Administration of Project Hercules – verify user information to ship out tech refreshes to eliminate data vulnerabilities in old hardware
  • Created tickets and worked with team to ensure machines were delivered in timely manner.
  • Provided technical support on hardware/software issues
  • Worked on high priority/VIP issues quickly and thoroughly
  • Created internal Knowledge Based Articles with an attention to detail including pictures for users
  • Ensure proper update to inventory and asset management system using ServiceNow and Aspera

Air Ramp Agent

UPS SJC Airport Hub
07.2021 - 11.2021
  • Guided 737 Boeing plane to port ensuring timely load/un-load
  • Unload/Upload UEDs from 737 Boeing
  • Properly secure 737 Boeing when parked

Education

Network Application Communications tool, Building and Securing a Small Network, Switching Concepts, VLANs, and InterVLAN Routing, L2 Security and WLANs, Routing Concepts and Configuration, configure connectivity between switches, routers and end devices to provide access to local and remote resources, foundation in switching operations, wired and wireless LAN configuration using security best practices, redundancy protocols, and problem-solving skills -

Cisco Networking Academy

IT- Track -

Year Up / San Jose, CA

Mission College

Evergreen Valley/ San Jose City College
San Jose, CA

Skills

    • Virtual Box
    • Wireshark
    • PuTTY
    • MS Office
    • TCP/IP
    • Servicenow
    • Active Directory/Microsoft Remote Desktop
    • Cisco Systems
    • Assembly/disassembly PC
    • Google IT Certification
    • End of Life Management
      • Decommissioning of assets
      • Spanish
      • Team Player
      • Detail Oriented
      • Adaptability
      • Networking
      • Troubleshooting
      • IT Asset Management
      • Software Installation
      • Hardware upgrades
      • Cable management

Languages

Spanish
Native or Bilingual

Timeline

IT Support Engineer

Energy Group Networks Opencolo
07.2023 - Current

IT Support Specialist

Excite Credit Union
05.2023 - 07.2023

Hardware Support Intern

LinkedIn
08.2022 - 01.2023

Air Ramp Agent

UPS SJC Airport Hub
07.2021 - 11.2021

Network Application Communications tool, Building and Securing a Small Network, Switching Concepts, VLANs, and InterVLAN Routing, L2 Security and WLANs, Routing Concepts and Configuration, configure connectivity between switches, routers and end devices to provide access to local and remote resources, foundation in switching operations, wired and wireless LAN configuration using security best practices, redundancy protocols, and problem-solving skills -

Cisco Networking Academy

IT- Track -

Year Up / San Jose, CA

Mission College

Evergreen Valley/ San Jose City College

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Gerardo Aguilar