Gerardo Aguilera
Hicksville,NY
Summary
Experienced restaurant store manager with a robust background in customer service and team leadership. Known for optimizing operational efficiency and driving sales growth through effective staff management and strategic decision-making,. Adept at creating a positive customer experience and maintaining high standards of service quality.
Overview
4
4
years of professional experience
Work History
Manager
Bareburger
06.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training, and mentoring new staff members.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Driver/Package Handler
FedEx
11.2023 - 04.2024
- Demonstrated flexibility by adapting readily to changes in production schedules or prioritiesand maintaining productivity during periods of high demand or unexpected challenges.
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Server
Craft 387
09.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Pursuing Bachelors in Humanities & Social Welfare Degree -
Nassau Community College
Garden City, NY07.2024
High School Diploma -
Hicksville High School
Hicksville, NY06.2020
Skills
- Customer Service
- Cash Handling
- Cash Management
- Creative Thinking
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Computer Skills
- Order & Time management
- Verbal & Written Communication
- Telephone & Email Etiquette
- Store operations
References
- Ashley Ott, District Manager with Bareburger, (516) 448-0684, aott@bareburger.com
- Krista Biedenbach, High school Art teacher, (631) 804-4238, kbiedenbach@hicksvillepublicschools.org
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver/Package Handler
FedEx
11.2023 - 04.2024
Server
Craft 387
09.2022 - 04.2023
Manager
Bareburger
06.2020 - Current
Pursuing Bachelors in Humanities & Social Welfare Degree -
Nassau Community College
High School Diploma -
Hicksville High School
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