Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gerardo Aguilera

Hicksville,NY

Summary

Experienced Restaurant Manager with a proven track record in customer service, team leadership, and effective communication. Expertise in enhancing operational efficiency, driving sales growth, and building strong customer relationships through strategic decision-making and staff management. Dedicated to delivering exceptional service, ensuring a positive customer experience, and maintaining high service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server Supervisor

Bartaco
Garden City, New York
03.2025 - Current
  • Supervised daily operations to ensure seamless service in high-volume restaurant.
  • Trained and mentored new servers on menu knowledge and customer service standards.
  • Coordinated staff schedules for optimal coverage during peak dining hours.
  • Resolved customer complaints promptly, maintaining a positive dining experience.
  • Conducted pre-shift meetings to communicate specials and set service expectations.

Manager's Assistant

Bareburger
Plainview, New York
07.2023 - 03.2025
  • Managed inventory levels and ordered supplies to boost operational efficiency.
  • Scheduled staff shifts and coordinated team activities for seamless operations.
  • Facilitated kitchen workflow by maintaining communication between staff and management.
  • Organized training sessions on menu items and customer service protocols.
  • Implemented store policies to elevate service quality and customer experience.
  • Created promotional materials for local events to support marketing initiatives.
  • Recorded accurate monetary exchanges and cash deposits efficiently.
  • Addressed customer inquiries on payments and transactions with professionalism.

Server Shift Leader

Craft 387 Bistro & Bar
Plainview, New York
09.2021 - 10.2022
  • Facilitated team meetings to address service improvements and gather staff feedback.
  • Demonstrated leadership by exemplifying excellent service standards to servers and restaurant staff.
  • Delivered exceptional customer service during peak dining hours, enhancing guest experiences.
  • Managed tables effectively, ensuring timely delivery of orders and maintaining workflow.
  • Performed opening and closing duties, including cash counting, equipment cleaning, and shelf stocking.

Education

High School Diploma -

Hicksville High School
Hicksville, NY
06-2020

Skills

  • Cash handling
  • Customer service and relations
  • Team leadership
  • Workflow optimization
  • Communication skills
  • Inventory management
  • Problem solving
  • Staff training and development
  • Multitasking and organization

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Ashley Ott, District Manager, Bareburger
    Email: aott@bareburger.com
  • Krista Biedenbach, High School Art Teacher, Hicksville Public Schools
    Email: kbiedenbach@hicksvillepublicschools.org
  • Susana Rodriguez, Owner, Las Marucas Cleaning Services Inc. & Zussy Group Family Day Care Inc.
    Email: asmarucascleaningservice@gmail.com
    Email: zussydaycare@gmail.com
  • Natasha Price, Manager, Bartaco
    Email: nprice@bartaco.com

Timeline

Server Supervisor

Bartaco
03.2025 - Current

Manager's Assistant

Bareburger
07.2023 - 03.2025

Server Shift Leader

Craft 387 Bistro & Bar
09.2021 - 10.2022

High School Diploma -

Hicksville High School

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