Gerardo Aguirre

Work History

Loss Mitigation Specialist

Shellpoint Mortgage Servicing

11.2019 - Current

Remained updated with latest information related to mortgage products and services being offered.
Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Explained legal aspects of loan to borrower, as well as payment terms and clauses.
Assessed clients' financial data to determine loan suitability.
Created profitable and efficient solutions.
Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
Discussed property liquidation options with customers.
Helped customers navigate options to maintain homeownership.
Reached out to borrowers to discuss current status and loan workout options.
Checked property valuations to assess foreclosure feasibility.
Provided reinstatement and payoff quotes to clients.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Loss Mitigation Specialist

Ditech LLC

10.2015 - 11.2019

Remained updated with latest information related to mortgage products and services being offered.
Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Explained legal aspects of loan to borrower, as well as payment terms and clauses.
Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
Created profitable and efficient solutions.
Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
Discussed property liquidation options with customers.
Helped customers navigate options to maintain homeownership.
Reached out to borrowers to discuss current status and loan workout options.
Assisted with short sales and deed in lieu processes.
Checked property valuations to assess foreclosure feasibility.
Provided reinstatement and payoff quotes to clients.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Monitored pipelines to track and log status of loans.
Proactively identified solutions for customers experiencing credit issues.
Compiled closing packages for drafting and presentation accuracy.

Collections Representative

AmeriCredit Financial Services

06.2004 - 05.2015

Negotiated to collect balance in full.
Processed payments and contracts on accounts.
Counseled debtors on payment options and arranged installment agreements.
Resolved challenging situations with friendly but firm strategies.
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Used skip tracing resources to locate debtors and updated information in company system.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Achieved performance goals on consistent basis.
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls and met demands of busy and productive group.
Processed payments and applied to customer balances.
Trained new team members on scripts, company services and collection strategies.
Used scripted conversation prompts to convey current account information and obtain payments.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Used skip tracing and other techniques to locate debtors.
Researched accounts and completed due diligence to resolve collection problems.

Telemarketing Sales Representative

Mci Worldcom

03.2000 - 05.2015

Completed daily cold calling and outreach to build sales pipeline.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Answered calls, took messages and transferred calls to correct individuals.
Assisted with training and orientation of new employees.
Answered questions about company offerings with knowledgeable responses about products and services.
Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Escalated concerns or advanced problem calls to management staff.
Overcame objections using friendly, persuasive strategies.
Set up appointments with interested customers according to schedule availability.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Security Officer

Autotronic Control

03.1996 - 04.2000

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Checked and verified photo identification prior to granting facility access.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Summary

Overview

Work History

Loss Mitigation Specialist

Loss Mitigation Specialist

Collections Representative

Telemarketing Sales Representative

Security Officer

Education

Bachelor of Arts - Criminal Justice

Skills

Languages

Work Availability

Timeline

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