Gerardo Ancheta Ruiz

Houston

Summary

Dynamic professional with a strong background in customer service and operations management, notably at National Guard Life. Skilled in problem-solving and data analysis. Bilingual and dedicated to delivering exceptional service.

Overview

years of professional experience

Work History

Agent

National Guard Life

06.2023 - Current

Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Store Manager

Five Stars Autoupholstery

08.2022 - 05.2023

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Crew Member

McDonald's

11.2019 - 05.2021

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team.

Education

Associate of Arts - Business Administration And Management

San Jacinto College

Pasadena, TX

05-2025

Skills

Problem-solving skills
Positive attitude
Customer service and care

Data analysis
Bilingual

Timeline