Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerardo Arias

Converse

Summary

Versatile Project Supervisor and known for successfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with bilingual communication, planning and decision-making skills. Committed to assisting upper management, being a team daily positive contributor with determination, reliability and dedication.

Overview

10
10
years of professional experience

Work History

Project Supervisor

Texstar Enterprises LLC
09.2022 - Current


  • OSP Site Surveys for Planning, Engineering & Permitting for Fiber Optic Delivery to Verizon One Fiber Projects.
  • ISP Site Surveys for Fiber Optic Delivery to Verizon One Fiber Projects.
  • Create full-scope cost estimates for bid builds and design-build projects.
  • Work in partnership with engineering firms for project executions.
  • Monitor timelines and flag potential issues to be addressed.
  • Project Progress Management.
  • Report regularly to managers on project progress.
  • Keep customer well-informed by preparing and presenting project status reports.
  • QC Department Oversight for Final OSP Deliverables.
  • QC Redlines and Asbuilts for Final Invoicing.
  • Right-of-Way Permit Management for Underground Fiber and Aerial projects.
  • Pole Attachment Permit/Invoice Management.



Construction Technician

Unite Private Networks
06.2021 - 08.2022
  • Completed OSP Network audit using ArcGIS.
  • Customer site visits for new OSP construction.
  • Communicate with customers regarding upcoming construction for fiber optic services to their facilities.
  • Communicate customer requests to contractor such as building entry access requirements, if needed, or restoration concerns after construction.
  • Review of City/State ROW permit status for new projects and do follow-ups as required.
  • Pre-Construction meetings with contractor to discuss OSP scope of work, project deadline, and to ensure company standards are being met.
  • Pre-Construction meetings with City/State Inspectors to discuss scope of work, start dates, and any of their standards that need to be met.
  • Walkouts during construction for production verification and reportings to management.
  • Walkouts after construction to ensure fiber cable is taken to customer and all restoration completed per City/State standards.
  • Review of finalized asbuilts.

Project Coordinator

NX Utilities
08.2018 - 06.2021
  • Support PMO team, permitting, engineering, and accounting managers within San Antonio market with day to day activities on the Verizon One Fiber Project
  • Utilize and update QuickBase to ensure database is current and correct at all times for permit and construction packages
  • Enter and maintain departmental records into company database using Vision prior to transitioning to QuickBase
  • Billing Administration
  • Daily Use of Verizon's Billing portal for pass-through & Milestone charges
  • Daily use of 3GIS application for project coordinations
  • Analyze underground and aerial prints for permitting and 3GIS registration
  • Analyze underground redline prints for 3GIS registration
  • Weekly permitting reports to office staff and management
  • Communicate with CPS Energy for aerial permit applications to monitor status, request Notice to Proceed Approvals and to close or cancel permit applications
  • Update, create, and verify aerial projects for Verizon monthly status reports
  • OSP Pole verifications for proper fiber optic cable placement
  • Identify aerial fiber attachment issues that could cause safety conflicts
  • NJUNS aerial ticket notifications to other Fiber Optic Cable communications.
  • AT&T Documentation submissions for pole attachment approvals
  • Verizon 3GIS data verifications for billing department
  • Assist billing department with underground and aerial construction prints for invoicing
  • Analyze sub-schedule tracker for future network site deliveries
  • Establish positive working relationships with colleagues, and
    managers through regular communication and effective anticipation of needs

Internet Service Specialist

International Bank Of Commerce
03.2018 - 08.2018
  • Worked with banking customers to understand needs and provide online banking services utilizing bilingual communication skills
  • Handles Tier II Level Support customer service mobile banking app issues using Q2 Software and Precision.
  • Ensured escalated incidents are properly resolved or assigned
    to appropriate technical support group
  • Ensured ticket issues have been resolved in a timely manner.
  • Managed and maintained online banking web page for
    customer knowledge and latest customer news
  • Created training documents to enable customer service
    personnel to utilize the IBC mobile app for faster response and use of analytical thinking to create a better customer service experience.
  • Weekly meetings with management for work status updates and Ticket incident discussions.

Customer Service Representative Agent

CGI Federal
08.2015 - 03.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provide initial assessment of categorization and prioritization for reported incidents and service requests
  • Entered customer interaction details in Oracle Incident Ticket System to document problems and record solutions offered
  • Apply critical thinking, problem-solving, troubleshooting, and
    conflict resolution skills
  • Deliver technical assistance, targeting a higher level of first
    contact resolution
  • Ensure Incidents are properly resolved or escalated and
    assigned to appropriate support group

Field Engineer

Byers Engineering Company Inc
03.2015 - 08.2015
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents
  • Measured telephone and power poles to obtain location of communication and power cables and down guy distance from pole
  • Ensured ground wires were in tact and not broken
  • Maintain and enter data into Excel for make ready assessment

Education

Associate of Applied Science - Network Systems Administration

DeVry University
San Antonio, TX
02.2016

Skills

  • Bilingual: Spanish and English
  • OSP Fiber Optics - Underground/Aerial
  • ArcGIS
  • 3GIS
  • Billing Administration
  • Pole Attachments Permitting
  • NJUNS Fiber Optic Aerial Notification ticketing system
  • QuickBase - Permit Data Entry
  • TXDOT Permitting System
  • COSA Permitting System
  • CPS Permitting System
  • Data collection and detailed
    oriented
  • Website modifications
  • Team Leadership
  • Document Oversight
  • Technical Support
  • Problem Solver
  • Analytical Thinking
  • Effective Communication
  • Microsoft Proficient
  • Windows OS

Timeline

Project Supervisor

Texstar Enterprises LLC
09.2022 - Current

Construction Technician

Unite Private Networks
06.2021 - 08.2022

Project Coordinator

NX Utilities
08.2018 - 06.2021

Internet Service Specialist

International Bank Of Commerce
03.2018 - 08.2018

Customer Service Representative Agent

CGI Federal
08.2015 - 03.2018

Field Engineer

Byers Engineering Company Inc
03.2015 - 08.2015

Associate of Applied Science - Network Systems Administration

DeVry University

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Gerardo Arias