Gerardo Avila
Manteca
Summary
Loyal and committed Sales and Service Manager with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With 10 years of management experience driving profitability and building dedicated teams, I have been able to increase revenue 35%-50% and obtain operating ratios between 65.76-68.81. Acquired Service Center of the Year in 2019 as Operations Manager and 2022 as Sales and Service Manager.
Willing to relocate to be an integral part of your success with opportunities for growth.
Overview
14
14
years of professional experience
Work History
Sales and Service Manager
Old Dominion Freight Line, Inc.
Stockton, CA
01.2021 - Current
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Developed relationships with key accounts to improve long-term partnerships.
- Conducted regular meetings with the sales team to review goals and objectives.
- Prepared weekly and monthly reports on sales progress against targets.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Managed day-to-day logistics operations, monitoring inbound deliveries and outbound shipments.
- Identified opportunities to reduce cost and improve productivity.
- Consistently met company and department objectives within budget and time constraints.
- Mentored and internally promoted successful company personal into leadership positions to drive company growth.
Sales and Service Manager
Old Dominion Freight Line, Inc.
Oakland, CA
09.2019 - 01.2021
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Developed relationships with key accounts to improve long-term partnerships.
- Conducted regular meetings with the sales team to review goals and objectives.
- Prepared weekly and monthly reports on sales progress against targets.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Managed day-to-day logistics operations, monitoring inbound deliveries and outbound shipments.
- Identified opportunities to reduce cost and improve productivity.
- Consistently met company and department objectives within budget and time constraints.
- Mentored and internally promoted successful company personal into leadership positions to drive company growth.
Operations Manager
Old Dominion Freight Line, Inc.
Stockton, CA
07.2018 - 09.2019
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Operations Supervisor
Old Dominion Freight Line, Inc.
Stockton, CA
07.2014 - 07.2018
- Provided training and guidance to new hires on company policies, rules, regulations, safety protocols.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Trained personnel to perform job duties, execute safety practices and develop individual performance requirements.
- Established priorities and assigned tasks to support dock operations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Developed efficient route plans for drivers to maximize time management and customer satisfaction.
- Scheduled daily routes for delivery personnel, ensuring timely completion of deliveries.
- Monitored the performance of drivers to ensure compliance with safety regulations.
- Adjusted staffing needs based on changes in volume or seasonal demands within the organization.
- Prepared reports detailing operational data such as number of deliveries per day, week, month.
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Lead Dock Worker
Old Dominion Freight Line, Inc.
Orange, CA
07.2012 - 07.2014
- Operated material handling equipment safely in order to move freight around the warehouse or yard.
- Checked for damaged goods during unloading process and reported any damages found immediately to management personnel.
- Assisted in training new dock workers on proper procedures for loading and unloading cargo efficiently and safely.
- Coordinated with other departments to resolve any issues related to shipping or receiving operations.
- Maintained a clean, organized work area by disposing of debris properly.
- Identified potential hazards within the workplace environment and took appropriate action to mitigate risks.
- Directed the activities of dock workers to ensure efficient loading and unloading operations.
Dockworker
Old Dominion Freight Line, Inc.
Montebello, CA
09.2009 - 07.2012
- Loaded and unloaded containers from ships and trucks using a forklift.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Assisted with unloading heavy freight by hand when necessary.
- Maintained records of all inventory movements both manually and electronically.
- Reported any damaged items to supervisor immediately upon discovery.
- Cleaned and maintained work area regularly including sweeping floors, wiping down machines.
- Provided assistance to other departments within the facility as needed.
Education
Coaching Others For Top Performance -
Old Dominion Freight Line
06-2018
The Super Supervisor -
Old Dominion Freight Line
04-2017
Guiding Customer Conversations -
Old Dominion Freight Line
12-2015
High School Diploma -
California High School
Whittier, CASkills
- Training and Mentoring
- Workflow Management
- Service Delivery Optimization
- Conflict Management
- Team Building and Leadership
- Workforce Management
- Relationship Building
- Problem-Solving
- Sales Proficiency
- Persuasive
- Positive and Constructive Feedback
- Customer Relations
- Microsoft Outlook & Excel
- Teams
- Workday
- AS400
- Cortex 360
- RPE (Route Planner Enterprise) & ERM (Enterprise Route Management)
- Salesforce
- SAP GUI & BI
Timeline
Sales and Service Manager
Old Dominion Freight Line, Inc.
01.2021 - Current
Sales and Service Manager
Old Dominion Freight Line, Inc.
09.2019 - 01.2021
Operations Manager
Old Dominion Freight Line, Inc.
07.2018 - 09.2019
Operations Supervisor
Old Dominion Freight Line, Inc.
07.2014 - 07.2018
Lead Dock Worker
Old Dominion Freight Line, Inc.
07.2012 - 07.2014
Dockworker
Old Dominion Freight Line, Inc.
09.2009 - 07.2012
Coaching Others For Top Performance -
Old Dominion Freight Line
The Super Supervisor -
Old Dominion Freight Line
Guiding Customer Conversations -
Old Dominion Freight Line
High School Diploma -
California High School
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