Gerardo Ayala
Madera
Summary
A recent professional with a strong foundation in customer service and team collaboration gained at Dutch Bros. My proficiency in Python and Microsoft applications complements my ability to build strong client relationships and maintain high standards. I am driven, results-oriented, and excited to transition my diverse skill set into a challenging and rewarding career opportunity.
Overview
5
5
years of professional experience
Work History
Barista Lead
Dutch Bros
Madera
08.2023 - Current
- Prepare and serve coffee and espresso beverages to customers in a fast-paced environment
- Maintain cleanliness of workstations and ensure consistent product quality
- Deliver excellent customer service with enthusiasm and efficiency
- Operate point-of-sale system and manage cash transactions accurately
Care Provider
Madera County Department of Social Services
Madera
07.2021 - 08.2023
- Provide compassionate care and assistance to clients in managing daily tasks
- Maintain accurate records of services provided and adhere to confidentiality standards
- Communicate effectively with clients and case managers to support individual care plans
Team Member
Jack in the Box
Madera
11.2020 - 06.2021
- Maintained a clean and organized work environment to ensure safety and efficiency
- Delivered consistent, high-quality customer service in a fast-paced setting
- Supported new team members with onboarding and training on procedures and safety standards
Education
Bachelor of Science - Data Analytics
California State University, Fresno
Fresno, CA05-2025
High School Diploma -
Madera High School
Madera, CA06-2020
General Education -
Madera Community College
Madera, CASkills
- Python
- R Code
- JMP
- Tableau
- Customer Service
- Salesforce
- Microsoft Applications
- Multitasking
Languages
- Spanish, Limited Working Proficiency
Affiliations
- Treasurer for Marketing Club - Fresno State
- Student Instructor for Pre-Calculus
Timeline
Barista Lead
Dutch Bros
08.2023 - Current
Care Provider
Madera County Department of Social Services
07.2021 - 08.2023
Team Member
Jack in the Box
11.2020 - 06.2021
Bachelor of Science - Data Analytics
California State University, Fresno
High School Diploma -
Madera High School
General Education -
Madera Community College
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