Gerardo Belmontes
South Gate,California
Summary
Dynamic professional with a proven track record at LSG Sky Chef, adept in maintaining seamless operations and customer relations. Excelled in bilingual communication and logistical coordination, enhancing operational efficiency. Skilled in CPR/AED, showcasing a blend of technical proficiency and exceptional interpersonal abilities. Achieved significant improvements in process optimization and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Dispatcher
LSG Sky Chef
03.2015 - Current
- Maintain effective communication between LSG Sky Chefs' management, Customer Service personnel, and the airline customer.
- Help the truck driver load aircraft in compliance with company, airport, and airline safety regulations.
- Other related duties as required or assigned.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Addressed questions, problems or requests for service or equipment.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Monitored changes in delivery schedule and communicated changes to customers.
- Received or prepared work orders.
- Tracked changes in computer system to keep records current and accurate.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Membership Sales Representative
Y.M.C.A
Los Angeles
03.2007 - 03.2015
- Conduct membership interviews, enrollments, and tours.
- Ensuring new membership applications are properly completed.
- Convey information on all program areas to recipients.
- Respond to members' concerns.
- Amend staff meetings and training sessions as required.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Developed training materials for staff on best practices when dealing with customers.
- Generated weekly reports on new memberships, renewals, cancellations and other relevant information.
Pool Lifeguard/Instructor
Los Angeles Dept. of Parks & Recrea=on South Agency
Los Angeles, Ca
06.2006 - 06.2012
- Maintain the safety of patrons in and around the pool
- Communicate and enforce all regula5ons and pool rules in personable and professional manner
- Communicate any poten5ally dangerous elements of the facility to the Aqua5cs Coordinator
- Remain alert and use all senses while guarding
- Perform patron surveillance with a rescue tube from the guard tower
- Be able to respond to an emergency and contact/ac5vate EMS
- Responsible for instruc5ng all swim lesson par5cipants
- Instructs and evaluates par5cipants in swim lessons
Education
Phlebotomy course -
AUMT Ins)tute
Torrance, Ca11.2016
MA - nursing
East Los Angeles College
Monterey Park, Ca01.2013
Skills
- Bilingual (Spanish)
- CPR/AED Certified (ARC)
- First Aid/Lifeguard certified
- Water Safety Instructor
- Computer literate (Microsoft Word, Excel, PP,Publisher)
References
Available upon request
Languages
Spanish
Professional
Timeline
Dispatcher
LSG Sky Chef
03.2015 - Current
Membership Sales Representative
Y.M.C.A
03.2007 - 03.2015
Pool Lifeguard/Instructor
Los Angeles Dept. of Parks & Recrea=on South Agency
06.2006 - 06.2012
Phlebotomy course -
AUMT Ins)tute
MA - nursing
East Los Angeles College
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