Gerardo Betancourt
Chicago,IL
Summary
Results-driven Shop Manager with expertise in shop operations management, safety compliance, and technical training. Proven ability to enhance customer satisfaction and manage workflows effectively. Skilled in P&L administration. I foster strong customer and client relations, driving business growth and profit.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Shop Manager
IBM Truck Repair
Chicago, Illinois
10.2023 - Current
- Managed daily shop operations, overseeing technicians and parts coordinator to ensure efficient workflow and high-quality repairs.
- Reviewed and verified completed work to uphold quality and safety standards enhancing customer satisfaction.
- Trained new employees on diesel systems, shop procedures, and safety protocols.
- Tracked P&L goals to assess financial health and maintain financial performance.
- Develop and maintain customer and client relations contributing to business growth and repeat service.
- Assisted troubleshooting mechanical issues and providing technical guidance to staff.
Lead Diesel Technician/Mechanic
Merx Truck & Trailer
Melrose Park, Illinois
01.2022 - 08.2023
- Performed diagnostics, maintenance, and repairs on semi-trucks across Volvo, Detroit, Caterpillar, Paccar and Cummins platforms.
- Conducted safety inspections to comply with industry regulations and DOT standards.
- Mentored junior technicians in repair techniques and safety protocols, fostering skill development and adherence to best practices.
- Achieved advanced proficiency in DEF and DPF systems, supporting compliance and optimal vehicle performance.
- Conducted semi-truck and trailer wheel alignments.
- Led workflow coordination and shop operations in absence of floor manager, enhancing team efficiency.
Diesel Mechanic
IBM Truck Repair
Chicago, Illinois
12.2019 - 01.2022
- Diagnosed and repaired diesel systems on Isuzu, Hino, Volvo, Detroit, Caterpillar, and Cummins platforms, ensuring reliable performance.
- Diagnosed mechanical issues in diesel engines with advanced diagnostic tools, enhancing repair accuracy.
- Serviced trucks and trailers as independent diesel mechanic, directly addressing client needs and ensuring timely repairs.
- Performed routine maintenance on trucks and trailers.
- Ensured compliance with safety standards during all maintenance and repair tasks.
- Built strong client relationships, increasing customer satisfaction and loyalty.
Youth Leader
Mayor Rahm Emanuel's One Summer Chicago
Chicago, Illinois
05.2018 - 09.2018
- Served as a youth leader to support community initiatives for homeless and low-income families.
- Coordinated youth activities and resolved operational issues to align programs with community goals.
- Provided economic assistance, dietary support, and health-related services to underserved populations, enhancing their access to essential resources.
Education
High School Diploma -
Rauner College Prep/ Innovations High School
Chicago, IL05-2019
Certificate- DOL Card - OSHA30 General Industry Safety & Compliance
360 Training
Austin, TX03-2026
Certificate - FMCSA DOT Annual Inspection
Truck Safety Services
Chicago, IL03-2026
Certificate - Industrial Equipment Operations
SAFE Forklift
Lombard, IL02-2023
Certificate of Technical Studies - Diesel Diagnostic Systems 101
Diesel Training
Romeoville, IL01-2023
Skills
- Shop operations management
- Parts management
- Safety compliance
- FMCSA DOT compliance
- OSHA compliance
- Diesel diagnostics
- Technical training
- P&L administration
- Team leadership
- Staff development
- Customer service
- Customer & client relations retention
- Microsoft Office
- Health and safety
Languages
English
Professional
Spanish
Professional
Certification
Certificate, Industrial Equipment Operations
Timeline
Shop Manager
IBM Truck Repair
10.2023 - Current
Lead Diesel Technician/Mechanic
Merx Truck & Trailer
01.2022 - 08.2023
Diesel Mechanic
IBM Truck Repair
12.2019 - 01.2022
Youth Leader
Mayor Rahm Emanuel's One Summer Chicago
05.2018 - 09.2018
High School Diploma -
Rauner College Prep/ Innovations High School
Certificate- DOL Card - OSHA30 General Industry Safety & Compliance
360 Training
Certificate - FMCSA DOT Annual Inspection
Truck Safety Services
Certificate - Industrial Equipment Operations
SAFE Forklift
Certificate of Technical Studies - Diesel Diagnostic Systems 101
Diesel Training