Gerardo Bueno
Tomball,Texas
Overview
31
31
years of professional experience
Work History
Warehouse Worker/Driver, Warehouse Orders
Fred Haas Nissan
Tomball, TX
03.2024 - 12.2024
- Packed boxes and stock using organizational guidelines.
- Transported goods to designated areas within the warehouse facility.
- Maintained stock levels in accordance with company policies.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
SERVICE MANAGER
CHUCHO'S AUTOTRANS
Houston, Texas
04.1994 - 01.2024
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained records of all customer interactions and transactions.
- Hired and trained service department staff to drive performance.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Resolved customer complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Created written estimates and obtained customer consent to proceed.
- Adhered to customer service standards to foster satisfaction and retention.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided department employees on changes from management.
- Addressed customer questions and concerns regarding products and services.
Education
High School Diploma -
JERSEY VILLAGE HIGH SCHOOL
Houston, TX05-1992
Skills
- Loading and unloading
- Truck processing
- Cycle counting
- Shipping and receiving
- Shipment unpacking
- Forklift operations
- Punctual and dependable
- Self-motivated and disciplined
- Problem-solving
- Inventory management
- Inventory control
- Stock management
Languages
English
Professional
Spanish
Professional
Timeline
Warehouse Worker/Driver, Warehouse Orders
Fred Haas Nissan
03.2024 - 12.2024
SERVICE MANAGER
CHUCHO'S AUTOTRANS
04.1994 - 01.2024
High School Diploma -
JERSEY VILLAGE HIGH SCHOOL