Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Gerardo De Jesus

Lakeland,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

18
18
years of professional experience

Work History

Independent Sales and Marketing Representative

Melaleuca.com
07.2006 - Current
  • Increased sales revenue by developing and implementing effective marketing strategies.
  • Established strong client relationships through excellent communication and customer service skills.
  • Expanded market reach with targeted campaigns, resulting in a higher number of new clients acquired.
  • Provided valuable insights into market trends, allowing the company to make informed decisions on future marketing efforts.
  • Delivered exceptional customer experience by addressing concerns promptly and professionally, resulting in increased client satisfaction levels.
  • Developed customized sales presentations tailored to individual client needs, showcasing the unique value proposition of our offerings.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Educated customers by providing hands-on product demonstrations and explaining benefits and advantages of using them.
  • Identified new customers by attending trade-shows, networking and performing cold-calls.
  • Conducted daily follow-up calls to answer client's questions and manage sales process.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Associate of Applied Science - Engineering Technology

PR Technological Institute Manati Campus
Manati, PR
05.1998

Skills

  • Active Listening
  • Multitasking
  • Brand Promotion
  • Team Collaboration
  • Product Knowledge
  • Sales Presentations
  • Analytical Thinking
  • Relationship Building
  • Problem Solving
  • Client Retention
  • Conflict Resolution
  • Customer Service

Accomplishments

Retention, Costumer service, Customer growth, and company Presidential awards

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Affiliations

  • Community outreach
  • Travel
  • Family

Timeline

Independent Sales and Marketing Representative

Melaleuca.com
07.2006 - Current

Associate of Applied Science - Engineering Technology

PR Technological Institute Manati Campus
Gerardo De Jesus