Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Del Carmen

American Fork

Summary

Bilingual Customer Success professional with a strong background in AI data operations, customer service, and financial resolution. Proven ability to manage client relationships, drive product adoption, and align solutions with business objectives to enhance customer satisfaction and retention.

Overview

7
7
years of professional experience

Work History

AI Data Annotation Specialist

Tesla
06.2024 - Current
  • Annotate complex data to support Tesla Optimus’ AI and robotics development.
  • Ensure data accuracy and consistency to enhance model performance by being part of the quality assurance team.
  • Collaborated with cross-functional teams to annotate complex datasets, enhancing the performance of Tesla’s AI and robotics systems.
  • Ensured data accuracy and consistency, contributing to improvement in model performance or reduction in errors as part of the quality assurance team.

Owner Operator

GDDC Rides LLC / Uber & Lyft
10.2020 - 07.2024


  • Managed business operations, including route optimization and expense tracking, leading to a 15% increase in monthly earnings or cost reduction.
  • Delivered consistent 5-star customer service across 10,000 rides, maintaining a rider satisfaction rating of 98%.
  • Dealt with complex customer interaction that were resolved with great customer satisfaction.

Account Resolution Specialist II

Wells Fargo
09.2018 - 10.2021
  • Helped clients with payments, deferments, and account updates.
  • Resolved inquiries with professionalism and accuracy in both English and Spanish.
  • Trained peers and improved SOPs through real-time auditing.
  • Supervised over $1,000,000 in debt.
  • Collaborated with teams from different countries.

Education

Project Management Certificate - Project Management

Louisiana State University
Baton Rouge, LA

Paralegal Studies - undefined

Ensign College
Salt Lake City, UT
01.2021

Skills

  • Data Annotation AI & Robotics Support Project Planning Bilingual Communication
  • Customer Service Risk Management Operational Efficiency Team Collaboration Problem Solving
  • Customer relationship ranagement
  • New hire integration
  • Aiding management operations

Languages

Spanish
Native or Bilingual

Timeline

AI Data Annotation Specialist

Tesla
06.2024 - Current

Owner Operator

GDDC Rides LLC / Uber & Lyft
10.2020 - 07.2024

Account Resolution Specialist II

Wells Fargo
09.2018 - 10.2021

Paralegal Studies - undefined

Ensign College

Project Management Certificate - Project Management

Louisiana State University

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