Gerardo Angel Adanza Diaz

- Monitor surveillance cameras for suspicious activity
- Start/ end of shift go over equipment checklist for all officers radios, phones, pagers, keys
- Answer incoming phone calls from staff and guests
- Dispatched security officers to respond to different service calls, dispatched supervising or lead officer if available/requested

- Routine patrols of campus - Perimeter, parking structures, medical departments, psychiatric unit
- Restrained patients in support of clinical needs and for safety of the patient, staff, and others around
- Conduct safety checks of helicopter landing pads- await landing/departure of helicopters
- Vehicle transports for guests, patients, and staff to and from various off site clinics/hotels partnered with the hospital
- Responded to calls of service for fires, medical emergencies, suspicious activity, and combative persons with urgency
- Release deceased to mortuary-confirming paperwork/body match
- Notate and record service calls and patrols for submission daily

- Supervised a team consisting of 5 security officers
- Monitor surveillance cameras for suspicious activity
- Dispatched security officers to respond to different service calls, and assist on calls when available/requested
- Regularly communicated with all department charge nurses to obtain updates of any safety concerns such as high risk patients, patients with aggressive behavior/ history, psychiatric patients
- Manage/document weapons and paraphernalia into a weapon safe
- Write detailed shift reports containing shift events and service calls that are submitted daily to site manager
- End of shift, debrief incoming shift supervisor of any significant events that took place
- Notate and record service calls of all officers for submission daily

- Routine patrols of campus - Perimeter, parking lot, medical departments
- Restrained patients in support of clinical needs and for safety of the patient, staff, and others around
- Responded to calls of service for fires, medical emergencies, suspicious activity, and combative persons with urgency
- Demonstrated effective use of verbal and physical de-escalation/crisis intervention tactics in urgent calls
- Wrote detailed incident reports/use of force reports for submission to the Bureau of Security and Investigative Services (BSIS)
- Release deceased to mortuary - confirming paperwork/body match/ensuring personal belongings (jewelry, bags, clothes) are documented and given to mortuary assistant

- Managed an online e-commerce platform selling shoes, handbags, and accessories
- Worked closely with clients to produce custom designs
- Used excel and spreadsheets to track profit/sales/inventory
- Organized and managed marketing ads
- Partnered with other businesses to manufacture and outsource products/tools that would not be produced in house

- Attended meetings to talk about team goals/ marketing and sales strategies/ sales trajectory
- Managed clientele contact list/follow up with clients on the satisfaction of service
- Effectively built new customer relations

- Used discovery questions to gather information on my clients' previous/current home devices to get an idea of what their needs were
- Engaged customers to be excited by encouraging them to play with displays/demos/showing them neat features
- Guided customers on how to finance big purchases through leasing/credit card options

- Drove a forklift for various tasks
- Loaded/unloaded freight on/off trucks
- Scanned freight in and out for delivery
- Tracked missing freight if issues arise

- Ensured that classrooms are organized, clean, and in working order.
- After hours checked practice rooms, ensemble rooms and the piano lab to remove trash, unneeded equipment, and set up/tear down classroom equipment/lock up all rooms
- Assisted the Music Department with concerts/events by operating backstage performing various tasks