Gerardo Espinoza Felix
Burbank,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
20
20
years of professional experience
Work History
Floor Supervisor
MARIO'S PLACE
06.2014 - Current
- Promoted positive work environment by encouraging collaboration among team members.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency.
- Resolved conflicts between team members and addressed complaints or grievances.
- Determined staffing needs, developing schedules to staff all shifts.
- Delegated tasks to employees to enhance productivity and workflow.
- Increased repeat business through exceptional customer service skills that cultivated long-term relationships.
Server
MARIO'S PLACE
10.2009 - Current
- Developed strong working relationships with customers and staff.
- Ability to interact with customers in friendly and professional manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Food Expeditor
MARIO'S PLACE
12.2007 - Current
- Demonstrated ability to work effectively under pressure while maintaining quality standards.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal presentation and timely food delivery.
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Improved order accuracy with thorough review of each dish before serving to customers.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
Busser
MARIO'S PLACE
08.2004 - Current
- Provided support to kitchen staff by stocking items needed for daily operations.
- Reset and cleaned tables quickly to prepare for new customers.
- Enhanced customer satisfaction by maintaining clean and organized dining area.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Collaborated with fellow bussers and servers to create efficient flow during peak hours.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Communication Studies
Riverside City College
Riverside, CASkills
- Formal Grievance Handling
- Performance Optimization
- POS systems operations
- Clear Communication
- Time Management
- Customer Relations
- Reliable and Responsible
- Suggestive Selling
References
- Alan Bell - Mario's Place, General Manager, (951) 684-7755, alan@mariosplace.com
- Charity Salazar - The Entrust Group, Director Of Human Resources HR Representative, (747) 220-4906, Csalazar@theentrustgroup.com
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Floor Supervisor
MARIO'S PLACE
06.2014 - Current
Server
MARIO'S PLACE
10.2009 - Current
Food Expeditor
MARIO'S PLACE
12.2007 - Current
Busser
MARIO'S PLACE
08.2004 - Current
No Degree - Communication Studies
Riverside City College
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