Gerardo Figueroa
Goodview,VA
Summary
Dynamic professional with a proven track record at Dunder Mifflin Paper, excelling in leadership and problem-solving. Demonstrated adaptability by effectively managing high-pressure situations and fostering team unity. Achieved significant project cost reductions and enhanced community engagement, showcasing a blend of technical support expertise and exceptional interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant to the Regional Manager
Dunder Mifflin Paper
01.2022 - 12.2024
- Provided valuable input during staff meetings regarding process improvements or potential areas of concern.
- Upheld strict confidentiality standards while managing sensitive information pertaining to company operations or personnel matters.
- Organized team-building events that promoted camaraderie among employees and strengthened inter-office relationships.
- Reduced expenses by negotiating vendor contracts and optimizing budget allocation for various projects.
Technical Support Representative
SEGA
02.2018 - 04.2021
- Tested games to identify and report bugs and performance issues.
Professional Gamer
Nintendo NY
01.2015 - 01.2016
- Managed stress effectively during high-pressure situations by employing mindfulness techniques which led to improved decision-making capabilities.
- Increased fan base by engaging with supporters on social media and streaming platforms.
- Secured tournament victories through effective communication and collaboration with teammates.
- Contributed positively towards creating an inclusive culture within the esports community by promoting sportsmanship and respect among gamers.
Education
Master of Science - Atmospheric Sciences And Meteorology
Harvard University
Cambridge, MA01-2019
High School Diploma -
Richmond Community College
Hamlet, NC11-2009
Skills
- Effective leadership
- Staff development
- Sales proficiency
- Team building expertise
- Customer service
- Problem-solving
- Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- Project Management Professional (PMP) - Project Management Institute.
- Logistics and Supply Chain Fundamentals Certificate – Council of Supply Chain Management Professionals.
- Certified Information Professional (CIP) - AIIM International.
Languages
English
Professional Working
Timeline
Assistant to the Regional Manager
Dunder Mifflin Paper
01.2022 - 12.2024
Technical Support Representative
SEGA
02.2018 - 04.2021
Professional Gamer
Nintendo NY
01.2015 - 01.2016
Master of Science - Atmospheric Sciences And Meteorology
Harvard University
High School Diploma -
Richmond Community College
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