Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessDevelopmentManager

Gerardo Gauna

San Antonio,TX

Summary

Accomplished Quality Assurance Senior at Ernst & Young, leveraging expertise in audit support & documentation and leadership to enhance team efficiency and client satisfaction. Excelled in risk assessment, employing Power BI for insightful data analysis. Demonstrated exceptional conflict resolution skills, ensuring over 120 clients received top-tier service, with a focus on continuous improvement and ethical compliance.

Overview

9
9
years of professional experience

Work History

Quality Assurance Associate

Ernst & Young
01.2022 - Current
  • Work closely with experienced professionals to deliver services required to support our audit engagements
  • Released finished products to audit teams after reviewing work papers for issues noted.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Incorporated delivery requirements into planning of testing schedules.
  • Execute standardized procedures in a timely fashion to meet client service team deadlines, and manage expectations regarding the timing of related deliverables.
  • Document clearly and accurately the execution of procedures as defined.
  • Execute standardized procedures in a timely fashion to meet client service team deadlines, and manage expectations regarding the timing of related deliverables.
  • Communicate identified exceptions or non-reoccurring situations and effectively solve issues that arise.
  • Ensure quality in delivering client service by executing procedures as prescribed.
  • Analyze evidence, reach conclusions, and identify non-compliance while applying a balanced view.
  • Manage and effectively assist over 120 clients
  • Leverage Power BI to monitor and report on initial deliveries, progress updates, and incoming requests.
  • Utilize COE Scheduler to manage team tasks, ensure adherence to deadlines, and optimize workflow efficiency.
  • Supervise and lead associates to ensure team deadlines are met and deliverables are completed on time.
  • Communicate effectively via Outlook with audit teams to provide timely updates on client-related tasks, including project initiation, creation, delivery, and ongoing updates.

Student Peer Advisor

Alamo Colleges
10.2019 - 01.2022
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Advised students on educational, career and social opportunities.
  • Analyzed student academic records to assess educational and career goals.
  • Assisted students in exploring and selecting career paths.
  • Provided resources to support students in achieving career goals.
  • Educated students on college admissions process and scholarship requirements.
  • Developed and implemented individualized academic plans for students.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Strengthened communication skills through regular interactions with others.

Assembly Line Worker

Alcon
02.2019 - 08.2019
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Operated various machines used in production processes.
  • Completed daily inspection of machines and equipment.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Investigated and resolved production issues.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Restaurant Manager

Wendy's
10.2015 - 12.2018
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Bachelor of Arts - International Business

Texas A&M University San Antonio
San Antonio, TX
12-2027

Associate of Arts - Business Administration

Northeast Lakeview College
Universal City, TX
01-2022

Skills

  • Audit Support & Documentation
  • Risk Assessment and mitigation
  • Independence & Ethics Compliance
  • Microsoft Excel
  • Conflict resolution & Mediation
  • Leadership & Coaching
  • Staff training & Supervision
  • Group training
  • Cash handling & Financial reporting
  • Performance monitoring & Feedback
  • Power BI
  • COE Scheduler

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quality Assurance Associate

Ernst & Young
01.2022 - Current

Student Peer Advisor

Alamo Colleges
10.2019 - 01.2022

Assembly Line Worker

Alcon
02.2019 - 08.2019

Restaurant Manager

Wendy's
10.2015 - 12.2018

Bachelor of Arts - International Business

Texas A&M University San Antonio

Associate of Arts - Business Administration

Northeast Lakeview College

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Gerardo Gauna