Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
References
Timeline
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Gerardo Gonzalez

Las Vegas,NV

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

7
7
years of professional experience

Work History

Operations Supervisor - Pick

Amazon LAS6 (Traditional Nonsort)
Las Vegas
09.2021 - Current
  • Lead Outbound Pick Department in AM’s absence for 3 month and netted 100% in OP and Quality
  • Performed daily audits to ensure proper coding and perform STU and coaching for bottom performers
  • Developed and trained 2 PGs to be capable of running shift independently
  • Also acted as an resource for AAs to verify company policy and SOP compliance
  • Ensure successful and consistent shift performance, through tracking, reporting and feedback on associate performance
  • Shift ranked #1 across all 4 shifts in OB in Pick Total, with 34.93 uph at 98.4% to OP
  • Represented Outbound Pick Department in GEMBA to present Associate and Flow barriers and drive continuous improvement
  • Trained new employees on proper job functions and company policies and procedures.
  • Built strong operational teams to meet process and production demands.
  • Understand and staff Pick Team to Central Flow Planning and achieve daily operation targets
  • Actively address and resolve unsafe practices and environments to ensure safe operations.

Amazon FC 1/ Learning Ambassador

Amazon, (LAS 6)
04.2020 - 09.2021
  • Trained 100 plus new hires into the path process to uphold, meet, and exceed network standards on productivity, quality, and safety
  • Proactively support bottom performers and AAs on learning curve to guide AAs through barriers
  • Consistently raise the bar by being the top performer as a palletizer, water spider, and CPT Chaser while prioritizing safety and quality to ensure customer experience
  • Ensured trailers were loaded properly and before required deadline (CPT time) with all designated containers
  • Monitored quality of containers palletized and wrapped as well as proper staging and loading of containers into trailers and assisting associates when needed
  • Managed dock floor including moving and staffing of 60 to 80 associates to appropriate spur lanes based on volume of work in order to avoid gridlock (AGL)
  • Worked at a rapid pace to meet all productivity rates for each quarter of the work day.

Operations supervisor

United Parcel Service
03.2018 - 04.2020
  • Supervise a parcel truck loading operation
  • Ensure proper safety protocols are met and practiced
  • Communicate with Division Manager any pertinent information
  • Review forecasted volume and adjust labor hours to meet demand
  • Communicate with team members information pertinent to the operation
  • Motivate team members to do their best
  • Lead by example
  • Observe, recognize, and predict any potential problems that may arise during operation
  • Adapt and overcome problems that arise during an operation
  • Observe and recognize where the operation can be made more efficient
  • Train team members on safety and efficiency
  • Produce end of shift reports
  • Exceed the Business Plan without fail.

Retail Associate

Ross Dress for Less
07.2017 - 03.2018
  • Assist in maintaining the back-stock room and setting up merchandise displays on the sales floor and keep the sales floor area organized
  • Ensure customer needs are fulfilled and customer satisfaction level is exceeded
  • Utilize the company’s POS system to process payments/returns
  • Handling daily cash accounts and payments accurately and in compliant to company policies.

Education

Bachelors of Applied Science in Project Management -

College of Southern Nevada
06.2023

Associate’s Degree in Business Administration -

College of Southern Nevada
06.2020

Skills

  • Bilingual
  • Project Management
  • Leadership / Coaching
  • Operations Management
  • Excel – Professional
  • Customer Exception
  • Outbound Pick, Pack, Ship Dock Flow
  • Rodeo/Path Process Rollup
  • Data Analysis
  • Computer Skills
  • MS Word
  • MS PowerPoint

Volunteer Experience

First Spanish Baptist Church, Church members; assisting in organizing church events and handling sales transactions at charity events to help generate money to donate to the church.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Operations Supervisor - Pick

Amazon LAS6 (Traditional Nonsort)
09.2021 - Current

Amazon FC 1/ Learning Ambassador

Amazon, (LAS 6)
04.2020 - 09.2021

Operations supervisor

United Parcel Service
03.2018 - 04.2020

Retail Associate

Ross Dress for Less
07.2017 - 03.2018

Bachelors of Applied Science in Project Management -

College of Southern Nevada

Associate’s Degree in Business Administration -

College of Southern Nevada

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Gerardo Gonzalez