GERARDO GONZALEZ
Hypoluxo,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Manager Work From Home
Sgi Professional Services
Clifton, NJ
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Team Leader
Falcon Unlimited
Passaic, NJ
09.2023 - 07.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Warehouse Operator
Apo
Arnhem Holland
04.2021 - 12.2022
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Reservation Specialist
Europcar
Madrid Spain
01.2016 - 01.2021
- Managed high call volumes while maintaining professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Customer Service Agent
Language Line Services
Santo Domingo Dominican Republic
03.2011 - 11.2015
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Tech Support
Time Warner Cable
Santo Domingo Dominican Republic
01.2008 - 02.2011
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined communication for improved response times, resulting in positive customer feedback.
Education
GED -
North Hampton Community College
Stroudsburg, PA06.2004
06.2000
06.1997
Skills
- Order Picker Truck Certificate
- Microsoft Office
- Crm
- Internet and computer literacy
- B Class Driver License
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Complex Problem-Solving
- Overseeing Daily Activities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
Falcon Unlimited
09.2023 - 07.2024
Manager Work From Home
Sgi Professional Services
01.2023 - Current
Warehouse Operator
Apo
04.2021 - 12.2022
Reservation Specialist
Europcar
01.2016 - 01.2021
Customer Service Agent
Language Line Services
03.2011 - 11.2015
Customer Service Tech Support
Time Warner Cable
01.2008 - 02.2011
GED -
North Hampton Community College