Gerardo Grovas
Richmond,TX
Summary
An experienced operations professional with a strong background in operational management. Well-equipped to drive business performance to new heights. Excels in developing and implementing process improvements, fostering a collaborative environment that aligns with organizational goals. Known for reliability and adaptability, dedicated team player who consistently achieves targeted results. Proficient in strategic planning and operational efficiency, poised to make a significant impact on any organization.
Overview
26
26
years of professional experience
Work History
Operations / Sales Manager
Images of Time Photography
12.2021 - Current
- Scheduled and coordinated photographers at various stores depending on available inventory needing pictures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Created standard operating procedures for 18 dealerships
- Reviewed images captured by photographers to assure quality standards are maintained
- Implemented incentive program for employees based on performance
- Analyzed KPIs daily to look for where improvement were made and needed
- Worked with management and vendor teams to help streamline time to market for each vehicle that is acquired by the dealership
- Demonstrated expertise in account management, including onboarding new customers and creating tailored solutions for each client's needs
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Operations Officer
IG industrial Plastics
06.2016 - 12.2021
- Company Overview: Houston, TX
- Set pricing structures according to market analytics and emerging trends
- Researched similar businesses to determine sales strategies, offerings, and competitive advantages
- Formed and sustained strategic relationships with clients
- Obtained quotes from various suppliers to determine most cost-effective purchasing options
- Executed successful events and trade shows
- Located and vetted vendors established good relationships and negotiated contracts
- Worked with customers setting up warehousing and distribution plans
- Scheduled reorder points with customer and created contingency plans to assure inventory levels are maintained
- Responsible for invoicing and following up on payments when necessary
- Hired and trained new employees
- Analyzed customers’ requirements and provide cost effective solutions
- Established annual budgets
- Monitored project milestones and deliverables
- Reviewed P / L Statements to reduce cost
- Managed Warehouse Distribution
- Provided Safety Training to Customers
- Created and Maintained Customer Files
- Managed logistics activities including transportation, warehousing, distribution, customs compliance, freight forwarding and supplier management
- Houston, TX
Quality Control Manager
United Recovery Systems
03.2000 - 06.2016
- Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings
- Developed and updated test cases for team use and assist in faster turn arounds
- Developed software test environments permitting to test on current production software
- Documented, triaged, and managed defects in Share Point and worked with developers to facilitate timely resolutions
- Responsible for all Level 3 support
- Participated in disaster recovery trials to assure business continuity
- Worked with Agile, Water Fall and Scrum methodologies to accomplish project milestones and meet demanding timelines
- Worked with off-site teams to complete timely tests and facilitate smooth product releases
- Hired and train new employees
- Led a staff of 8 employees
- Used SQL Query Analyzer to verify accuracy of test case, analyze data and build custom reports
- Worked closely with business management team and lead developers to determine feasibility of enhancements to software and make recommendations
- Enterprise Software subject expert
Office Manager
United Recovery Systems
03.1999 - 03.2000
- Managed, and led a staff up to 10
- Created balance workloads by creating schedules and assigning duties
- Worked with IT department to automate mail out letters
- Responsible for purchasing of office supplies and replacement or repair of office equipment
- Designed and implemented efficient processes
- Serviced as business analyst when requesting improvements to software
- Developed project timelines which included milestones and deadlines
- Coordinated and conducted quarterly performance review
- Addressed client inquiries promptly
Education
BBA - Marketing
University of Houston Downtown
Houston, TX05-2007
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Client relationship management
- Analytical problem solver
- Performance management
- Continuous improvements
- Systems and software expertise
- Project management
Languages
Spanish
Native or Bilingual
Timeline
Operations / Sales Manager
Images of Time Photography
12.2021 - Current
Operations Officer
IG industrial Plastics
06.2016 - 12.2021
Quality Control Manager
United Recovery Systems
03.2000 - 06.2016
Office Manager
United Recovery Systems
03.1999 - 03.2000
BBA - Marketing
University of Houston Downtown
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