Gerardo Hernandez

Was brought on as the auto care service manager in 2022 by a great leader and mentor randy hodges whom is also my reference

• Changed, rotated and balanced tires on different types of vehicles.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
• Maintained accurate records of time and materials required to perform repairs and service.
• Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
• Performed safety and emissions inspections.
• Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Cleaned automotive service bays and removed debris to promote organized work environment.
• Dismounted and mounted tires to perform air checks, rotations and rebalances.
• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Suggested additional services to customers in order to meet upsell goals.
• Topped off fluids in vehicle engines to lubricate, protect and cool engine.
• Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
• Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
• Kept shop areas neat, clean and free of safety hazards.
• Worked alone or in team-based systems to complete up to 40+ oil changes each day.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.