Gerardo Hernandez Villa
Berwyn,IL
Summary
Dynamic professional with a proven track record in client relationship building and advanced lighting techniques, honed through experience as an Event Photographer and roles at The Home Depot Inc. and UPS. Excelled in enhancing client satisfaction and business development, achieving significant revenue growth. Skilled in Adobe Photoshop and adept at fostering strong client communications, consistently delivering projects that exceed expectations. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Reliable Store Supervisor with [Number] years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Event Photographer
Self-employeed
06.2015 - Current
- Captured memorable moments by skillfully photographing various events, including weddings, corporate functions, and social gatherings.
- Maintained a professional demeanor while interacting with diverse clientele and adapting to various event settings and challenges.
- Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
- Anticipated key moments during live events enabling quick reaction times for capturing candid shots that generated positive feedback from clients.
- Completed complex photo shoots at indoor and outdoor venues.
- Achieved consistent image composition using expert knowledge of lighting techniques both natural light sources as well as supplementary studio equipment.
- Utilized advanced editing techniques to produce visually appealing images that showcased the essence of each unique event.
- Increased repeat business by building strong relationships with clients and providing exceptional customer service throughout the event photography process.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided pre-event consultations to discuss clients'' vision for their special occasions effectively translating those visions into stunning photographs capturing the spirit of the events.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Collaborated with event planners to ensure seamless integration of photography services into overall event timelines and logistics.
- Streamlined workflow with efficient organization of equipment, files, and schedules to maximize productivity during busy event seasons.
- Negotiated special prices with equipment suppliers and venue representatives for deep savings.
- Expanded portfolio versatility by capturing a wide range of events such as concerts, charity functions, award ceremonies, and sporting competitions.
- Developed customized packages tailored to individual client needs, resulting in increased bookings and revenue growth.
- Upgraded equipment regularly investing in new cameras lenses and editing software ensuring that clients received the highest quality images possible.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize final product.
- Managed multiple projects simultaneously while maintaining strict attention to detail when editing photos for consistent quality control across all deliverables.
- Implemented a streamlined system for tracking client communication and project status leading to improved organization and time management.
- Refined pricing structure based on market research and competitor analysis resulting in increased profitability without sacrificing customer satisfaction.
- Photographed high-quality images for various print and digital projects.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Offered image proofs to help clients choose best photos from shoot.
- Facilitated printing of images for client's portfolio.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Monitored trends in photography to stay current in industry.
- Assisted clients with creative ideas for photography needs.
- Managed team of photographers for special projects.
- Generated cost-effective solutions for client's photography needs.
- Shot photographs in controlled lab, field, and remote environments.
- Captured stunning images for variety of projects.
- Researched new camera equipment and accessories.
- Trained new photographers in use of camera equipment and editing software.
- Utilized various types of camera equipment to capture best possible shots.
Store Supervisor
The Home Depot Inc
05.2001 - 06.2015
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Organized shift meetings to communicate and resolve issues for night operations.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Established strong relationships with suppliers to negotiate favorable pricing, delivery schedules, and payment terms for optimal business results.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Collaborated with upper management to develop strategic plans for store growth initiatives such as new product launches or expansion efforts.
- Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Assisted in recruiting efforts to attract qualified candidates that aligned with the brand values and contributed positively to the team dynamic.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Optimized workforce allocation by creating efficient staff schedules that balanced workload distribution while minimizing labor costs.
- Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
- Participated in ongoing professional development opportunities to stay current with industry trends, best practices, and emerging technologies for continued growth as a supervisor.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Trained team members in successful strategies to meet operational and sales targets.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Mentored new sales associates to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Package Handler
United Postal Service, UPS
01.1998 - 01.2001
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Loaded package containers onto forklifts and transported into packaging areas.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Education
No Degree - Business Administration
Oakton Community College
Skokie, ILHigh School Diploma -
Stephen T Mather High
Chicago, IL06.2001
Skills
- Client Relationship Building
- File Organization
- Creative vision
- Strong editing skills
- Flexible Schedule
- Advanced Lighting Techniques
- Marketing knowledge
- Social Media Promotion
- Deadline Adherence
- Client Communication
- Adobe Photoshop
- Photo editing
- Backup Equipment Maintenance
- Digital Photography
- Visual design
- Social Media Marketing
- Project Management
- Fashion photography
- Digital design
- Strong compositional skills
- Sales expertise
- Social Media
- HD photography
- News photography
- Darkroom film development
- Customer Service
- Photo Shoots
- Camera Setup
- Relationship Development
- Workload Management
- Payment Processing
- Inventory Management
- Bookkeeping
- Photography and Videography
- Client Scheduling
- Photo Processing
- Business Development
- Project Budgeting
- Contract Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Event Photographer
Self-employeed
06.2015 - Current
Store Supervisor
The Home Depot Inc
05.2001 - 06.2015
Package Handler
United Postal Service, UPS
01.1998 - 01.2001
No Degree - Business Administration
Oakton Community College
High School Diploma -
Stephen T Mather High