Gerardo Herrera
Nashville,TN
Summary
Personable Catering Coordinator skilled in managing large and small-scale events to exceed client expectations. Independently monitors catering functions and utilizes tools and systems effectively. Consistently displays strong commitment to excellent customer service and food quality to create memorable client experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Catering Supervisor
Geodis
06.2022 - Current
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Suite Attendant
Levy Restaurants
11.2013 - Current
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
Catering Coordinator
Levy Restaurants
11.2013 - Current
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Education
High School Diploma -
John Overton High School
Nashville, TN05.2012
Skills
- Catering Revenue Budget Development
- Strategic Direction
- Client Engagement
- Event Logistics
- Customer Relations
- Office Equipment Proficiency
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Catering Supervisor
Geodis
06.2022 - Current
Suite Attendant
Levy Restaurants
11.2013 - Current
Catering Coordinator
Levy Restaurants
11.2013 - Current
High School Diploma -
John Overton High School
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