Gerardo Iniguez
Norwalk,CA
Summary
Proven expertise in collision estimating and exceptional customer service, honed at Earl Scheib Of Whittier, where I developed relationships to streamline claims, boosting efficiency. My blend of problem-solving and teamwork skills propelled service expansions and revenue growth, achieving notable customer satisfaction and loyalty through quality control and employee motivation.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Body Shop Office Manager
Earl Scheib Of Whittier
Whittier, CA
01.2020 - 04.2023
- Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
- Enhanced communication between departments by organizing regular meetings and promoting open dialogue regarding workflow improvements.
- Served as the primary point of contact for vendors, negotiating contracts and ensuring timely delivery of goods and services.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Expanded service offerings to include specialized repairs, attracting a wider range of clientele and increasing revenue streams.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Body Shop Estimator
Industry Body Shop
City Of Industry, CA
03.2018 - 04.2020
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
- Negotiated favorable terms with suppliers, reducing material costs without compromising quality standards for auto body repairs.
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected vehicles to identify and document repair needs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Utilized computer-aided design software to design and fix body parts.
Auto Mechanic Assistant
Alondra Auto Care
Paramount, CA
01.2016 - 04.2018
- Prevented costly rework by carefully reviewing completed jobs against the initial diagnostic assessment, confirming that all necessary repairs had been successfully executed.
- Consistently met deadlines for repair orders while maintaining exceptional attention to detail and workmanship.
- Streamlined inventory management by organizing and tracking tools, parts, and equipment.
- Maintained a comprehensive understanding of various vehicle makes and models, enabling efficient problem-solving in the repair process.
- Improved vehicle functionality by performing routine maintenance tasks such as oil changes, tire rotations, and brake pad replacements.
- Collaborated with fellow mechanics to complete challenging repairs, fostering teamwork and knowledge sharing among staff.
- Supported lead mechanic in completing large-scale projects such as engine rebuilds or transmission replacements.
- Provided exceptional customer service by answering questions about repair processes and offering recommendations for preventative maintenance.
- Assisted lead mechanic in diagnosing complex automotive issues for efficient and accurate repairs.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Inspected cars to diagnose problems and perform repairs.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Appliance Repair Technician
A1 Speedy Service
Seal Beach, CA
01.2013 - 04.2017
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
- Worked on [Type], [Type] and [Type] appliances ,washers ,dryer,refrigerators,garbage disposal,air conditions,stove oven ect.
Appliance Installer
Aj Budget Appliance
Paramount, CA
12.2007 - 01.2014
- Delivered, loaded and unloaded and installed [Product or Service].
- Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
- Reduced installation errors by carefully following manufacturer guidelines for various appliances.
- Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
- Minimized disruptions in customer homes or businesses during the installation process by maintaining clean work areas throughout the project.
- Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktops, and microwaves.
- Improved company reputation by providing exceptional customer service during appliance installations.
- Developed strong relationships with clients through clear communication and understanding their individual needs during the installation process.
- Resolved complex technical issues during installations through effective troubleshooting skills leading to minimal downtime for customers.
- Completed sales orders and provided solutions to customers.
- Worked independently and took responsibility for repair of assigned equipment.
- Enhanced customer satisfaction by ensuring timely and efficient appliance installations.
- Applied mechanical skills to perform maintenance on equipment.
- Worked on [Type], [Type] and [Type] appliances. washers dryers cook tops ovens refrigerator stack units built in ovens ect.
- Diagnosed issues with appliances and made repairs.
Education
GED -
North Hollywood Hi School
North Hollywood, CANo Degree - HVAC Fundamentals
Winnetka Adult School
Reseda, CASkills
- Maintaining confidentiality
- Employee motivation
- Quality control
- Collision estimating
- Teamwork
- Problem-solving
- Customer service
- Reliability
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Body Shop Office Manager
Earl Scheib Of Whittier
01.2020 - 04.2023
Body Shop Estimator
Industry Body Shop
03.2018 - 04.2020
Auto Mechanic Assistant
Alondra Auto Care
01.2016 - 04.2018
Appliance Repair Technician
A1 Speedy Service
01.2013 - 04.2017
Appliance Installer
Aj Budget Appliance
12.2007 - 01.2014
GED -
North Hollywood Hi School
No Degree - HVAC Fundamentals
Winnetka Adult School