Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Iniguez

Norwalk,CA

Summary

Proven expertise in collision estimating and exceptional customer service, honed at Earl Scheib Of Whittier, where I developed relationships to streamline claims, boosting efficiency. My blend of problem-solving and teamwork skills propelled service expansions and revenue growth, achieving notable customer satisfaction and loyalty through quality control and employee motivation.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

15
15
years of professional experience

Work History

Body Shop Office Manager

Earl Scheib Of Whittier
01.2020 - 04.2023
  • Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
  • Enhanced communication between departments by organizing regular meetings and promoting open dialogue regarding workflow improvements.
  • Served as the primary point of contact for vendors, negotiating contracts and ensuring timely delivery of goods and services.
  • Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
  • Expanded service offerings to include specialized repairs, attracting a wider range of clientele and increasing revenue streams.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Body Shop Estimator

Industry Body Shop
03.2018 - 04.2020
  • Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
  • Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
  • Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
  • Negotiated favorable terms with suppliers, reducing material costs without compromising quality standards for auto body repairs.
  • Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
  • Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Inspected vehicles to identify and document repair needs.
  • Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
  • Utilized computer-aided design software to design and fix body parts.

Auto Mechanic Assistant

Alondra Auto Care
01.2016 - 04.2018
  • Prevented costly rework by carefully reviewing completed jobs against the initial diagnostic assessment, confirming that all necessary repairs had been successfully executed.
  • Consistently met deadlines for repair orders while maintaining exceptional attention to detail and workmanship.
  • Streamlined inventory management by organizing and tracking tools, parts, and equipment.
  • Maintained a comprehensive understanding of various vehicle makes and models, enabling efficient problem-solving in the repair process.
  • Improved vehicle functionality by performing routine maintenance tasks such as oil changes, tire rotations, and brake pad replacements.
  • Collaborated with fellow mechanics to complete challenging repairs, fostering teamwork and knowledge sharing among staff.
  • Supported lead mechanic in completing large-scale projects such as engine rebuilds or transmission replacements.
  • Provided exceptional customer service by answering questions about repair processes and offering recommendations for preventative maintenance.
  • Assisted lead mechanic in diagnosing complex automotive issues for efficient and accurate repairs.
  • Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
  • Inspected cars to diagnose problems and perform repairs.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Retained accurate records of purchases, titles and sales.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Appliance Repair Technician

A1 Speedy Service
01.2013 - 04.2017
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
  • Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
  • Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
  • Improved customer satisfaction by providing timely and efficient appliance repair services.
  • Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
  • Worked on [Type], [Type] and [Type] appliances ,washers ,dryer,refrigerators,garbage disposal,air conditions,stove oven ect.

Appliance Installer

Aj Budget Appliance
12.2007 - 01.2014
  • Delivered, loaded and unloaded and installed [Product or Service].
  • Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
  • Reduced installation errors by carefully following manufacturer guidelines for various appliances.
  • Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
  • Minimized disruptions in customer homes or businesses during the installation process by maintaining clean work areas throughout the project.
  • Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktops, and microwaves.
  • Improved company reputation by providing exceptional customer service during appliance installations.
  • Developed strong relationships with clients through clear communication and understanding their individual needs during the installation process.
  • Resolved complex technical issues during installations through effective troubleshooting skills leading to minimal downtime for customers.
  • Completed sales orders and provided solutions to customers.
  • Worked independently and took responsibility for repair of assigned equipment.
  • Enhanced customer satisfaction by ensuring timely and efficient appliance installations.
  • Applied mechanical skills to perform maintenance on equipment.
  • Worked on [Type], [Type] and [Type] appliances. washers dryers cook tops ovens refrigerator stack units built in ovens ect.
  • Diagnosed issues with appliances and made repairs.

Education

GED -

North Hollywood Hi School
North Hollywood, CA

No Degree - HVAC Fundamentals

Winnetka Adult School
Reseda, CA

Skills

  • Maintaining confidentiality
  • Employee motivation
  • Quality control
  • Collision estimating
  • Teamwork
  • Problem-solving
  • Customer service
  • Reliability

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Body Shop Office Manager

Earl Scheib Of Whittier
01.2020 - 04.2023

Body Shop Estimator

Industry Body Shop
03.2018 - 04.2020

Auto Mechanic Assistant

Alondra Auto Care
01.2016 - 04.2018

Appliance Repair Technician

A1 Speedy Service
01.2013 - 04.2017

Appliance Installer

Aj Budget Appliance
12.2007 - 01.2014

GED -

North Hollywood Hi School

No Degree - HVAC Fundamentals

Winnetka Adult School

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