Gerardo Jimenez
Houston,TX
Summary
Dynamic General Manager with a proven track record at El Paso Cantina, enhancing operational efficiency and customer satisfaction. Expert in team training and development, and budget analysis, I excel in creating positive customer experiences and fostering a collaborative work environment. My leadership has consistently driven revenue growth and team cohesion, demonstrating exceptional problem resolution and bilingual communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
El Paso Cantina
Alvin , Texas
02.2021 - 06.2024
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Established policies for cash handling procedures to maximize security measures.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
Las Alamedas Cinco Ranch
Katy, TX
02.2015 - 06.2019
- Monitored progress by establishing plans, budgets and measuring results.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Administered employee discipline through verbal and written warnings.
- Supervised employees through planning, assignments, and direction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
General Manager
Los Cucos Mexican Cafe
Houston, TX
03.2010 - 02.2015
- Monitored progress by establishing plans, budgets and measuring results.
- Tracked monthly sales to generate reports for business development planning.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Formed and sustained strategic relationships with clients.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
BBA - Accounting
Contabilidad Estado De Mexico
Estado De Mexico05-1991
Skills
- Branding
- Advertising and marketing
- Sales
- Team training and development
- Troubleshooting expertise
- Safety assurance
- Employee development
- Budget analysis
- Customer experiences
- Bilingual
- Problem resolution
- Team building
Languages
Spanish
Professional
Certification
- TBAC
- FOOD HANDLER
- MANAGER CERTIFICATION
Timeline
General Manager
El Paso Cantina
02.2021 - 06.2024
General Manager
Las Alamedas Cinco Ranch
02.2015 - 06.2019
General Manager
Los Cucos Mexican Cafe
03.2010 - 02.2015
BBA - Accounting
Contabilidad Estado De Mexico
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