Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Lerma

Sahuarita,AZ

Summary

Dynamic Regional Operations Manager at Southern Carlson with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in budget management and compliance, I successfully implemented cost-saving measures, resulting in significant reductions in expenses. Adept at fostering teamwork and collaboration, I drive performance improvements across diverse teams.

Overview

26
26
years of professional experience

Work History

Regional Operations Manager

Southern Carlson
06.2022 - 05.2025
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Developed processes to save on costs and prevent losses.
  • Traveled to over 2 locations per week to manage each store and perform reviews of individual managers and employees.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Streamlined regional operations by implementing efficient processes and procedures.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
  • Implemented cost-saving measures, leading to significant reductions in operational expenses.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Developed strong relationships with key stakeholders, ensuring continued business success.
  • Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
  • Maintained high safety standards throughout the region, minimizing accidents and incidents.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Established performance goals for each department, monitoring progress towards objectives on a regular basis.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
  • Led cross-functional teams to streamline project delivery, ensuring all regional projects were completed on time and within budget.
  • Negotiated with vendors to improve supply chain efficiency, ensuring timely delivery of products and services.
  • Enhanced team productivity and morale with targeted leadership development programs.
  • Improved customer satisfaction across region, implementing customer service training for frontline staff.
  • Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.

Area Branch Manager

Southern Carlson
03.2018 - 06.2022
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Facilitated cross-selling initiatives among various departments for maximized revenue generation.
  • Initiated regular staff meetings to review performance metrics, address concerns, and motivate team members toward success.
  • Collaborated with other branch managers to share best practices, benchmark results, and discuss ongoing challenges.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Manager

Southern Carlson
04.2004 - 03.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Service Technician

Southern Carlson
06.1999 - 03.2018
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Education

High School Diploma -

Nogales High School
Nogales, AZ
05.1996

Skills

  • Operational efficiency
  • Excellent interpersonal skills
  • Staffing oversight
  • Cycle counts, physical inventory, and audit processes
  • Warehouse management
  • Outstanding communication skills
  • Distribution center operations
  • Maintenance scheduling
  • Key performance indicators
  • Asset management
  • Transportation management
  • Standard operating procedures
  • Sales support
  • Expense tracking
  • Budgets
  • Customer and vendor relations
  • Delivery fleet management
  • Teamwork and collaboration
  • Recruitment
  • Performance improvements
  • Cost reduction
  • Customer service management
  • Inventory tracking and management
  • Document flow coordination
  • Purchasing and planning
  • KPI tracking

Languages

Spanish
Native or Bilingual

Timeline

Regional Operations Manager

Southern Carlson
06.2022 - 05.2025

Area Branch Manager

Southern Carlson
03.2018 - 06.2022

Branch Manager

Southern Carlson
04.2004 - 03.2018

Service Technician

Southern Carlson
06.1999 - 03.2018

High School Diploma -

Nogales High School

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Gerardo Lerma