Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Magdaleno

Las Vegas,Nevada

Summary

Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.

Overview

29
29
years of professional experience
1
1
year of post-secondary education

Work History

Field Service Technician

Crown Lift Trucks
Las Vegas, Nevada
09.2022 - Current
  • Troubleshot forklift malfunctions as hydraulic systems, maintaining electrical systems, and checking for any structural problems and complete repairs to keep equipment fully functional and well-maintained.
  • Reassemble forklifts and make all necessary adjustments for effective and safe operation. Perform safety inspection of forklifts prior to being released back to the work floor.
  • Work unusual shifts, including evening or weekend call-ins as necessary. Aside from direct repair work, you may be responsible for maintaining a battery charging area, driving around to pick up supplies, and recording work-orders, inventory of spare parts and maintenance logs to track the history of each forklift.
  • Assist the company by training new employees making sure they understand the procedures and duties they must work on forklifts everyday.
  • Apply effective time management techniques to meet tight deadlines.
  • Assist with day-to-day operations, working efficiently and productively with all team members. Developed and maintained courteous and effective working relationships.
  • Exercise leadership capabilities by successfully motivating and inspiring others. Proven ability to learn quickly and adapt to new situations.
  • Resolve problems, improved operations and provided exceptional service.
  • Act as a team leader in group projects, delegating tasks and providing feedback.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Demonstrate strong organizational and time management skills while managing multiple projects.
  • Provide professional services and support in a dynamic work environment to all companies employees that I work with everyday.
  • Assist with day-to-day operations, working efficiently and productively with all team members.

Order Fulfillment Associate

HOME DEPOT
Las Vegas, NEVADA
03.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answer constant flow of customer calls with minimal wait times.
  • Offers advice and assistance to customers, paying attention to special needs or wants.
  • Respond to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Developed community reputation through a commitment to customer satisfaction and strong client relationships.
  • Contacted clients to verify account information and maintain accuracy, resulting in a100% increase in client satisfaction.
  • Resolved associate tool, and service delivery issues revealed by statistical reports.
  • Facilitated 6 orders and completed accurate to meet aggressive deadlines. Maintained clean sales floor and straightened and merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Work closely with shift manager to solve problems and handle customer concerns.
  • Develop strong rapport with customers and create a positive impression of the business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.

Adult Home Healthcare Client Service Provider

La Esperanza Home Healthcare
El Paso, TX
01.2017 - 09.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medication as directed by physician.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.

Commission Security Guard

Securitas Security Services USA
El Paso, Texas
04.2007 - 12.2010
  • securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors entering the building.
  • Investigated security breaches, incidents, and other alarming behavior.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed reports by recording observations, information, occurrences, and surveillance activities.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

TSA AGENT

El Paso International Airport
El Paso, TX
10.2002 - 03.2004
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.

Correctional Officer

N5 Transfer Facility
Ft. Stockton, Texas
01.1994 - 12.1995
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed intake paperwork, fingerprints, and searches.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Supervised inmates during meals, recreation and other activities.
  • Administered drug tests to inmates.
  • Documented inmate behavior and activities in logbooks.
  • Coordinated with other law enforcement personnel to exchange information.
  • Investigated and responded to incidents of inmate misconduct.

Education

Associate of Arts - LIBERAL ARTS

EL PASO COMMUNITY COLLLEGE
EL PASO TEXAS
05.2012

High School Diploma -

Riverside High School
El Paso, TX
05.1990

Security I And Security II

El Paso Community College
El Paso, TX
03.1994 - 12.1994

Skills

  • Excellent Customer Service Experience, Professional, Persistent, Team work, Efficient and Fast Lerner
  • Shipping, Receiving, Sorting, Order Fulfillment, Inspection, and Organizing skills
  • Customer Service Orders Assistance
  • Excellent Bilingual Communication- English and Spanish Verbal and Written Communication
  • Excellent, Motivative, and Effective Team Work Employee
  • Accurate Data Entry and Data Processing
  • Warehouse Coordination, Follows Safety Practices and Support Trainings
  • Training and Development
  • Knowledge of working with Power Tools, Calibrating Systems, Telecommunications Equipment, Technical Analysis, Heavy Lifting, Device Calibration, Mechanical Background, Equipment Oversight, Technical Writing, Equipment Documentation, Inventory Management and Equipment Replacement Trainings
  • Web Security Trainings, Safety Standards Trainings, Video Surveillance Systems Trainings
  • Route Planning
  • Coordination and Teamwork, Professional and Courteous, Time Management, Accountability and Work Ethic
  • Search and Seizure Procedures
  • Criminal Law, Conflict Resolution Skills, Safety and Security Enforcement, Inmate Behavior Modification Tactics, Suicide Prevention Training, Crisis Intervention Training, Ethical Standards of Conduct, Inmate Rights,, Self-Defense Techniques, Contraband Inspections, Inmate Accountability, Background Investigations, Corrective actions, Occupational Hazards and Safety Precautions, Firearm Operations, and other duties requested by direcors
  • First Aid and CPR Certified online

Languages

Spanish
Native or Bilingual
ENGLISH
Native or Bilingual

Timeline

Field Service Technician

Crown Lift Trucks
09.2022 - Current

Order Fulfillment Associate

HOME DEPOT
03.2022 - 09.2022

Adult Home Healthcare Client Service Provider

La Esperanza Home Healthcare
01.2017 - 09.2020

Commission Security Guard

Securitas Security Services USA
04.2007 - 12.2010

TSA AGENT

El Paso International Airport
10.2002 - 03.2004

Security I And Security II

El Paso Community College
03.1994 - 12.1994

Correctional Officer

N5 Transfer Facility
01.1994 - 12.1995

Associate of Arts - LIBERAL ARTS

EL PASO COMMUNITY COLLLEGE

High School Diploma -

Riverside High School

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Gerardo Magdaleno