Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gerardo Manriquez

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Overview

33
33
years of professional experience

Work History

Owner/Manager Director

Tortilleria Nortenita LLC
06.2018 - Current
  • Manage day-to-day business operations.
  • Develop and maintain strong relationships with customers and staff, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
  • Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hire, train and manage a high-performing team of employees dedicated to achieving company goals.
  • Implement marketing strategies to increase brand awareness and attract new customers.
  • Achieve financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Manage financial aspects of the business, including budgeting and financial reporting.

Owner/Manager on Duty

Tortilleria La Nortenita
12.2016 - Current
  • Managed day-to-day business operations.
  • Created concept of combining a retail tortilla factory with a restaurant
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Area Director

Bandera 5 Management
02.2015 - 12.2016
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
  • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
  • Performed audits to reduce and control loss and meet internal audit and compliance objectives.
  • Conducted regular multi store inspections to ensure food quality, store cleanliness, and customer satisfaction.
  • Booked and assisted stores with large catering events to assure customer satisfaction.
  • Budgeted, reviewed, and approved staff schedules planned by store managers.

Area Director-Dickey's Barbecue Pit Franchise

Ro Anne Leasing
03.2013 - 07.2015
  • Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
  • Implemented efficient inventory management systems that reduced waste while ensuring optimal product availability at all times.
  • Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
  • Developed high-performing teams through strategic recruitment, training, and performance management efforts.
  • Performed regular multi-store inspections to ensure food quality, store cleanliness, and proficient management
  • Improved and managed all large catering events

District Manager

Dickey's Barbecue Restaurants
03.1993 - 02.2015
  • Supervised and managed single and multi locations, enforcing high-quality standards of operation for the Dickey family owned locations.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Managed all aspects of catering events from 1998-2015 for Corporate Owned locations. Key events include Byron Nelson Golf Tournament, Salesmanship Club of Dallas, President George W. Bush and many other well known organizations and companies
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.

Education

High School Diploma -

Irvin High School
El Paso, TX
05-1991

Skills

  • Small business operations
  • Verbal and written communication
  • Client service
  • Operations/Catering management
  • Business management
  • Staff management
  • Financial management
  • Over thirty-two years in restaurant/food service experience

Accomplishments

  • Supervised team of sixty plus staff members.
  • Experienced in all aspects of restaurant management
  • Over eight years of tortilla factory operations
  • Extensive experience in large catering events
  • An extensive list of long term clients throughout the DFW Metroplex

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Owner/Manager Director

Tortilleria Nortenita LLC
06.2018 - Current

Owner/Manager on Duty

Tortilleria La Nortenita
12.2016 - Current

Area Director

Bandera 5 Management
02.2015 - 12.2016

Area Director-Dickey's Barbecue Pit Franchise

Ro Anne Leasing
03.2013 - 07.2015

District Manager

Dickey's Barbecue Restaurants
03.1993 - 02.2015

High School Diploma -

Irvin High School

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Gerardo Manriquez