Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Goals
Languages
Timeline
Generic

Gerardo Marin

Bergenfield

Summary

  • Personal Goals: to become a leader and contributor in your organization.
  • Overview Experienced working for and managing food service establishment; superb research production experience. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include:
  • Exceptional Customer Service
  • Employee Management
  • New Location Start-Up Management
  • Bi-Lingual (English/Spanish)
  • New Product Introduction
  • Budgeting/Record Keeping
  • Problem Solving
  • Inventory and Pricing Controls
  • Computer/POS Scanning Use

Overview

2025
2025
years of professional experience

Work History

Team Leader

NJ Military Funeral Honors Program
06.2017 - 10.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

FOOD OPERATIONS SPECIALIST

U. S. Army National Guard
09.2008 - Current
  • Evaluated vendor offerings periodically, identifying opportunities for cost reduction without compromising product quality or service reliability.
  • Reduced food waste through efficient inventory management and menu planning.
  • Collaborated with other department leaders to ensure seamless coordination across all aspects of food service delivery.
  • Raised employee morale by fostering a positive work environment that encouraged collaboration and teamwork.
  • Improved food safety standards by implementing rigorous training programs for kitchen staff.
  • Streamlined kitchen operations with the implementation of effective work schedules and task delegation.

CUSTOMER SERVICE/BILLING ASSOCIATE

Locus Telecommunications
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Education

Bachelor of Arts -

Fairleigh Dickinson University
Teaneck, NJ

Graduate -

Advanced Individual Training/Culinary Sciences
Fort Lee, V.A.
09.2009

Graduate -

U. S. Army Basic Training
Fort Jackson, S. C.
04.2009

Graduate -

Memorial High School
West New York, N.J.
06.2005

Skills

  • Safe food handling
  • Dietary awareness
  • Bi-lingual customer service
  • Processing silicon-etched products
  • Fast learner
  • Data entry proficiency
  • Deadline oriented
  • Collections experience
  • Professionalism and ethics
  • Teamwork and collaboration

Accomplishments

  • Supervised team of 9 staff members.
  • Resolved product issue through consumer testing.

Personal Goals

to become a leader and contributor in your organization.

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Team Leader

NJ Military Funeral Honors Program
06.2017 - 10.2024

FOOD OPERATIONS SPECIALIST

U. S. Army National Guard
09.2008 - Current

Graduate -

Advanced Individual Training/Culinary Sciences

Graduate -

U. S. Army Basic Training

Graduate -

Memorial High School

CUSTOMER SERVICE/BILLING ASSOCIATE

Locus Telecommunications

Bachelor of Arts -

Fairleigh Dickinson University

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Gerardo Marin