Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Gerardo Martinez

Waukesha,WI

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Efficient professional in material handling and logistics, known for high productivity and ability to complete tasks quickly without compromising safety. Skilled in operating a variety of industrial trucks, including forklifts, pallet jacks, and tractors with precision. Possess specialized skills in inventory management, equipment maintenance, and safety protocols. Excel at teamwork, problem-solving, and time management, ensuring seamless operations in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Flooring Sales Specialist

Floor & Decor
Brookfield, WI
03.2024 - 01.2025
  • Conducted follow-up calls and emails to ensure customer satisfaction post-installation.
  • Assisted customers in selecting flooring products that best met their needs and budget constraints.
  • Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
  • Delivered personalized customer service, resolving inquiries and complaints efficiently.
  • Developed and maintained relationships with contractors and builders to drive business growth.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Trained new employees on product knowledge, sales techniques, and customer service standards.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Developed relationships with architects, designers and builders in order to generate leads for potential projects.
  • Performed administrative tasks such as filing documents related to sales transactions.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Forklift Operator

Neenah Foundry Co
Waukesha, WI
10.2022 - 11.2023
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Ensured efficient handling of merchandise and products to maintain inventory accuracy.
  • Maintained current forklift training and certification as required by company policies.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Server

The P&B Station
Muskego, WI
09.2021 - 03.2023
  • Trained new employees to perform duties.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

GED -

Auburn High School
Rockford, IL
05-2020

Skills

  • Upselling strategies
  • Expert product knowledge
  • On-site consultation
  • Client follow-up
  • Administrative coordination
  • Sales target achievement
  • Technical troubleshooting
  • Warehouse safety
  • Stock management
  • Punctuality and reliability
  • Multitasking and organization
  • Adaptability and flexibility
  • Customer service
  • Hazardous materials handling
  • Efficient maneuvering

Languages

English
Full Professional
Spanish
Full Professional

References

  • Oscar Penaloza (414)-235-9234
  • Luis Torres (262)-544-9900
  • Tomas Gutierrez (262-352-3610

Timeline

Flooring Sales Specialist

Floor & Decor
03.2024 - 01.2025

Forklift Operator

Neenah Foundry Co
10.2022 - 11.2023

Server

The P&B Station
09.2021 - 03.2023

GED -

Auburn High School

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Gerardo Martinez