GERARDO MENDEZ
Summary
Senior Global Immigration Manager with over 17 years of experience in the Customer Service, Global Mobility, Global Relocation, and Global Immigration Services industries, who provides the highest level of personalized customer service and professionalism in English and Spanish to private and corporate global clients to create effective solutions to their complex immigration needs by managing end-to-end immigration processes around the globe. Experienced working in fast-paced, client focused environments. Results-oriented expertise in completing large projects within specific timelines. Leadership, communication, and interpersonal skills gained through a long career to build and maintain strong relations between teams and diverse stakeholders and counsel human resources personnel, managers, and employees from Fortune 500 companies, as well as relocation company personnel on global migration, non-immigrant and immigrant related matters.
Overview
17
17
years of professional experience
Work History
Global Immigration Manager
Chugh, LLP
10.2021 - Current
- Provided clients with highly personalized services to ensure seamless coordination of immigration solutions that were tailored to meet the client's expectations
- Assisted clients with navigating the application process, ensuring documents were accurate and complete prior to submission
- Acted as dedicated point of contact to clients, providing highly personalized services that met clients' needs
- Built client relationship and provided clients with informed advice that reflected best practices and compliance through proactive communication
- Adhered to immigration legislation, regulations, and policy, and stayed abreast of industry trends and changes to legislation
- Analyzed documents and prepared immigration applications for filing with the appropriate agencies
- Drafted petitions, applications, and support letters.
Paralegal II
Spectraforce Technologies, Inc
11.2020 - 09.2021
- Worked closely with attorneys, paralegals, other team and legal department members and company employees, primarily in immigration
- Coordinate with outside counsel, federal agencies, and state agencies for timely and correct filing of immigrant and nonimmigrant visa petitions
- Manage and process the timely and accurate filing of a high volume of U.S
- Immigration applications and/or petitions
- Perform legal research
- Ensure proper maintenance of Public Access Files by creating new, as needed, and conducting audits of already existing ones
- Utilize interactive databases as well as MS Office Suite, including Outlook scheduling and e-mail systems, to closely monitor foreign national employees' cases to ensure that they maintain lawful work status.
Senior Immigration Consultant
Newland Chase, a CIBT Company
05.2019 - 03.2020
- Provided clients with highly personalized services to ensure seamless coordination of immigration solutions that were tailored to meet the client's expectations
- Assisted clients with navigating the application process, ensuring documents were accurate and complete prior to submission
- Acted as dedicated point of contact to clients, providing highly personalized services that met clients' needs
- Conducted periodic review of cases with clients' HR departments to ensure smooth processing of cases and resolve any issues encountered
- Built client relationship and provided clients with informed advice that reflected best practices and compliance through proactive communication
- Adhered to immigration legislation, regulations, and policy, and stayed abreast of industry trends and changes to legislation
- Analyzed documents and prepared immigration applications for filing with the appropriate agencies
- Drafted petitions, applications, and support letters.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Lead Immigration Advisor
Berry, Appleman & Leiden, LLP (BAL)
07.2018 - 05.2019
- Managed correspondence and phone contact with Human Resources personnel, managers, and employees of Fortune 500 companies as well as with government agencies, embassies and consulates around the world
- Drafted, edited, and submitted applications to the appropriate consulates in the U.S
- And abroad for timely approval and issuance of visas and work permits according to client requirements
- Analyzed case variables, set expectations, and factored in potential travel complications and alternative solutions
- Handled requests for new global employment authorizations, business visas, entry visas and tourist visas
- Maintained in-house database to ensure appropriate actions took place in a timely manner, tracked cases, and extensions
- Worked with Global Network Partners to determine costs, strategize, assess risks, and identify local immigration policies
- Conducted periodic review of cases with clients' HR departments to ensure smooth processing of cases and resolve any issues encountered.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Facilitated communication and collaboration between departments to help business function smoothly.
Senior Immigration Consultant
Newland Chase, a CIBT Company
06.2017 - 07.2018
- Provided clients with highly personalized services to ensure seamless coordination of immigration solutions that were tailored to meet the client's expectations
- Assisted clients with navigating the application process, ensuring documents were accurate and complete prior to submission
- Acted as dedicated point of contact to clients, providing highly personalized services that met clients' needs
- Conducted periodic review of cases with clients' HR departments to ensure smooth processing of cases and resolve any issues encountered
- Built client relationship and provided clients with informed advice that reflected best practices and compliance through proactive communication
- Adhered to immigration legislation, regulations, and policy, and stayed abreast of industry trends and changes to legislation
- Analyzed documents and prepared immigration applications for filing with the appropriate agencies
- Drafted petitions, applications, and support letters.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Lead Immigration Consultant
Emigra Worldwide
06.2016 - 05.2017
- Provided effective solutions to increasingly complex immigration cases for global corporate clients as well as private clients, effectively managing the highest caseload in our Houston office and one of the highest in the company globally, having one of the highest productivity levels in the company
- Responsible for maintaining 100% immigration compliance for the expatriate population of one Fortune 500 client company in one of the major Latin American countries with the highest case volume and VIPs
- Worked closely with the case management team to ensure all targets and standards related to the effective functioning of the global case management office were met, focusing on productivity, efficiency, and quality control
- Assisted with recruiting, developing, mentoring, and motivating the case management team to ensure its effectiveness
- Closely monitored day-to-day operations of the global case management team, providing support for case assessment and assignment, client meetings, interaction with Emigra's local immigration providers and assisted with maintaining and developing existing client relations
- Conducted periodic review of cases with clients' HR departments to ensure smooth processing of cases and resolve any issues encountered.
- Enhanced client satisfaction by providing personalized immigration consultation and guidance.
- Streamlined application processes for clients, resulting in quicker case resolutions.
- Advised clients on visa eligibility with thorough assessments of their unique situations.
- Developed tailored strategies for complex cases, increasing the chances of successful outcomes.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
- Collaborated with legal teams to ensure compliance with immigration rules and regulations during application preparation.
- Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
- Conducted comprehensive interviews with clients to gather necessary information for case evaluations and strategy development.
- Managed a diverse caseload, prioritizing tasks efficiently to meet strict deadlines and maintain client satisfaction.
- Mentored junior consultants, sharing expertise and best practices in immigration consultancy services.
- Built strong relationships with government agencies and other stakeholders involved in the immigration process, facilitating smoother case management.
- Resolved client concerns through effective communication and problem-solving skills, fostering trust and confidence in our services.
- Spearheaded innovative solutions for addressing common obstacles faced by clients during the immigration process, leading to increased success rates.
- Developed informative resources for clients on various aspects of the immigration process, empowering them with knowledge about their options and journey ahead.
- Monitored changes in legislation closely to adjust strategies accordingly while keeping clients informed about potential impacts on their cases.
- Maintained detailed records of each case handled diligently ensuring efficient follow-ups when required.
- .Proactively networked with industry professionals to stay informed about best practices and emerging trends in immigration services.
- Continuously pursued professional development opportunities, attending conferences and training sessions to enhance skills and knowledge in the field of immigration consultancy.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs.
- Built effective relationships with business partners to facilitate immigration program activities.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Analyzed legal documents and identified pertinent issues for clients.
Education
Major: International Studies -
Texas A&M University
College Station, TX12.2005
Skills
- Operations Management
- Staff Development
- Policy Implementation
- Strategic Planning
- Time Management
- Key Performance Indicators
- Customer Relationship Management (CRM)
- Staff Training and Development
- Complex Problem-Solving
- Project Management
- Cross-Functional Teamwork
- Supply Chain Management
Languages
Spanish
Full Professional
Additional Information
Corps of Cadets Membership, Squadron 8, Texas A&M University 08/00 – 05/04
This military organization teaches principles of leadership; develops responsibility, honor, and integrity; builds pride and self-confidence; and lays the foundation for intelligent and involved citizenship, resulting in the graduation of leaders possessing character and competence for service to the state and nation.
Timeline
Global Immigration Manager
Chugh, LLP
10.2021 - Current
Paralegal II
Spectraforce Technologies, Inc
11.2020 - 09.2021
Senior Immigration Consultant
Newland Chase, a CIBT Company
05.2019 - 03.2020
Lead Immigration Advisor
Berry, Appleman & Leiden, LLP (BAL)
07.2018 - 05.2019
Senior Immigration Consultant
Newland Chase, a CIBT Company
06.2017 - 07.2018
Lead Immigration Consultant
Emigra Worldwide
06.2016 - 05.2017
Major: International Studies -
Texas A&M University
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