Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerardo Mendez

El Paso,TX

Summary

Seeking a full time position with a well established company. To utilize my skills and experience coupled with my high degree of motivation, this would be an asset to your company. As I am an assertive well rounded leader.

Overview

18
18
years of professional experience

Work History

Trainer1

06.2023 - 12.2024
  • Essential Duties and Responsibilities:
  • - Support the design, development, and distribution of training programs and materials
  • - Conduct, plan, and coordinate training to a variety of audiences
  • - Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations
  • - Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data
  • - Maintain records of training activities, participant progress, and program effectiveness
  • - Provide production floor support and answer questions
  • Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
  • Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
  • Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
  • Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
  • Provide recommendations for graduation and/or termination from new hire training
  • Plan and coordinate internal training logistics and activities
  • Track virtual classroom activities
  • Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting
  • Make recommendations as appropriate
  • Administer up-training sessions as needed
  • Communicate training class progress to Training Lead as appropriate
  • Actively strive to develop strong working relationships with all contact center personnel

Multi-Tenant Sales Representative

01.2020 - 05.2023
  • Full-time outside territory sales role focused on selling Spectrum’s core products and building relationships with leasing managers within apartment complexes and gated communities
  • This role is ideal for goal-oriented, self-motivated professionals who thrive on meeting new people and building lasting business relationships with property managers to build referral sales
  • Also, by selling essential services to residential multi-tenant residents through door to door activity

Associate Client Support Consultant

10.2016 - 12.2019
  • Serve as a consultant in servicing ADPs products/technologies
  • Use breadth of expertise to support ADPs clients Solve client problems; taking a broad perspective to identify solutions
  • Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director
  • Leverage deep understanding of ADPs products and services to provide solutions to clients issues and questions, exceeding clients expectations and ensuring that clients understand the value of our products
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience

Business Administration, Business

01.2017 - 08.2019
  • Business administration is the management of an organization's resources, people, and time to ensure it operates efficiently and profitably
  • Business administrators are responsible for a variety of tasks, including:
  • Leadership: Overseeing teams, hiring new employees, and motivating employees
  • Resource management: Managing budgets, materials, and other resources
  • Decision making: Analyzing data to make informed decisions about how the business will operate
  • Planning: Strategizing and planning for future success
  • Communication: Communicating effectively with employees and others

Assistant General Manager

Krispy Kreme
07.2012 - 03.2015
  • Act as a team player through the standards of Krispy Kreme
  • Assist in training and development of Team Members
  • Handle customer and employee complaints or concerns professionally
  • Assist management with staff scheduling and team-building
  • Supports Managers with training of new employees
  • Model company standards and policies consistently
  • Model exceptional customer service skills for employees
  • Assist with execution of corporate initiatives (i.e
  • Marketing, HR policies and procedures)
  • Training employees and ensuring that employees are working efficiently and effectively
  • Maintaining adequate staff in retail and production positions
  • Performing retail tasks as needed
  • Performing production tasks as needed, if applicable to store type
  • Ensuring customers are being cared for properly
  • Ensure Production Specialists understand production schedule for the day, if applicable to store type
  • Accessing the stores safe and getting change as necessary
  • Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
  • Locking doors and closing at night
  • Conduct store tours
  • Knowledgeable of Krispy Kreme history, product & current promotions
  • Model exceptional customer service skills for employees
  • Promote customer service oriented atmosphere in store
  • Fill customer orders accurately and quickly, including products, condiments, and change
  • Handle difficult customer situations professionally
  • Maintain a pleasant and courteous demeanor
  • Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes

Assistant Manager

06.2010 - 06.2012
  • The Assistant Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees
  • In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience
  • The Assistant Manager reports to the General Manager and Regional Vice President
  • Select, hire and train all the folks
  • Then manage their day-to-day shifts
  • A constant motivator and strategist overseeing promotions, supervising bar product inventory, ordering and receiving shipments, and taking charge of sales and costs at the bar
  • Supervise the team that's serving up smiles
  • Select, hire, train and manage all servers
  • Oversee day-to-day shifts, Make Deposits, and Drops labor, guest services and sanitation
  • Build check averages and guest counts to support sales
  • Most important of all: build relationships with guests

Server/ Certified Trainer/ Assistant Manager

06.2008 - 05.2010
  • Server
  • Greet guests at their tables, keeping them comfortable
  • Provide efficient service by guiding guests through menus, suggestively selling drinks, appetizers, entrees and desserts
  • Collect payments from guests
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Prepare checks that itemize and total meal costs and sales taxes
  • Take orders from patrons for food or beverages
  • Certified Trainer
  • On-the-job training is provided by Certified Trainers team members who have completed certification to train others who teach new employees the ins and outs of the job
  • On average, new team members receive40 to80 hours of training (depending on the job) through video and hands-on instruction
  • Company values and expected behaviors are woven throughout the training to reinforce that how we treat our guests and how we treat each other is as important as the specifics of the job itself
  • Beverage and Hospitality Manager/Service Manager
  • Select, hire and train all the folks that'll make sitting at your bar so fun
  • Then manage their day-to-day shifts
  • You'll be a constant motivator and strategist overseeing promotions, supervising bar product inventory, ordering and receiving shipments, and taking charge of sales and costs at the bar
  • Supervise the team that's serving up smiles
  • Select, hire, train and manage all servers
  • Oversee day-to-day shifts, labor, guest services and sanitation
  • Build check averages and guest counts to support sales
  • Most important of all: build relationships with guests

Assistant Manager

05.2007 - 05.2008
  • Supervise and coordinate the activities of clerical and administrative support workers

Education

Associate Of Business Administration - Business Administration

Vista College
El Paso, TX
08.2019

Skills

  • Hospitality Management
  • Sales Support
  • Tax Experience
  • Restaurant Management
  • Performance Management
  • Upselling
  • Human Resources
  • Auditing
  • ADP
  • Office manager experience
  • Profit & loss
  • Guest services
  • Talent Acquisition & Development
  • Door to Door Sales
  • B2B Sales
  • Public Relations & Marketing

Timeline

Trainer1

06.2023 - 12.2024

Multi-Tenant Sales Representative

01.2020 - 05.2023

Business Administration, Business

01.2017 - 08.2019

Associate Client Support Consultant

10.2016 - 12.2019

Assistant General Manager

Krispy Kreme
07.2012 - 03.2015

Assistant Manager

06.2010 - 06.2012

Server/ Certified Trainer/ Assistant Manager

06.2008 - 05.2010

Assistant Manager

05.2007 - 05.2008

Associate Of Business Administration - Business Administration

Vista College

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Gerardo Mendez