Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Mendoza

Moreno Valley,CA

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Seasoned Office Supervisor offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

12
12
years of professional experience

Work History

Office Supervisor

U.S. Plastic, Inc.
10.2016 - Current
  • Accounts receivable and aging reports.
  • Prepare and mail invoices to customers, process payments, and document account updates.
  • Coordinate recruiting and onboarding processes and communicate offers of employment to candidates.
  • Process medical, dental and vision enrollments.
  • Process payroll and fix discrepancies.
  • Actively listen to customers, handle concerns quickly and escalate major issues to Manager.
  • Maintain customer satisfaction with forward-thinking strategies focus on addressing customer needs and resolving concerns.
  • Respond to customer calls and emails to answer questions about products and services.

Owner/Operator

The Coffee House
04.2014 - 10.2016
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Sought ways to improve processes and services provided.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.

HR Training Specialist

Kohls EFC
08.2011 - 02.2014
  • Trained and mentored hundreds of new personnel hired to fulfill various roles every peak season.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Developed training handbooks, computer tutorials and reference materials.
  • Documented participation and evaluated learning for each participant.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.

Education

Associate of Arts - Business Administration-Human Resources

Riverside City College
Riverside, CA
06.2024

Certificate - Business Skills Bootcamp

Riverside City College
Riverside, CA
07.2021

High School Diploma -

Paramount High School
Paramount, CA
06.2001

Skills

  • Back Office Management
  • Microsoft Office
  • Business Administration
  • Staff Supervision
  • Schedule Planning
  • Payroll Processing
  • Billing and Invoicing
  • Coaching and Training
  • Office Supplies and Inventory
  • QuickBooks
  • Documentation Skills
  • Report Generation
  • Customer Service
  • Exceptional Communicator
  • Project Management

Languages

English
Spanish

Timeline

Office Supervisor

U.S. Plastic, Inc.
10.2016 - Current

Owner/Operator

The Coffee House
04.2014 - 10.2016

HR Training Specialist

Kohls EFC
08.2011 - 02.2014

Associate of Arts - Business Administration-Human Resources

Riverside City College

Certificate - Business Skills Bootcamp

Riverside City College

High School Diploma -

Paramount High School

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Gerardo Mendoza